SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I put 5 stars for the day of September 11 in the thought of all those people who were on time with their world for Dakar does not go up for the station you can buy it at the station watch food station you can buy it at a train station and receive 5 stars Because in fact five stars it is the price of the watch in its box with its batteries with its small towel with its appropriate small tool to adjust the length of the bracelet to your wrist and then here you are will be able to give the time to September 11 a passer-by who was fed up with Pass there in front of the grocery store there the entrance in it to see what is in it where I have to Hello Sir buy the store I would like 3 tons of potatoes fool Bocasse at first how do you want me gives you 3 tons of potatoes will start again Hello seller Hello Sir
very fast delivery , small watch but looking good
Only gratitude and satisfaction. Very beautiful, it came properly packed and the best, with a backup battery. Very satisfied. Congratulations!
Fabulous Thank you, sending an extra pile. Super recommended
Original product and high quality materials 100% recommended and the shipped super fast. I recommend this good store 100% recommended. Quality price at 100% recommended.⭐️⭐️⭐️⭐️⭐️
The order came in a week. as for a Budget Watch, the store got a lock. the box. the device for the strap. the spare battery. the cloth. all in the cellophane protective film. not all expensive watches come like that. plus the customer
was delivered 4 days early than estimated date well packaged look nic excellent choice
Aphygno watch. Thank you more you are Ray.
Very nice, I had to adjust the strap
Too beautiful watch
Great watches, fast delivery, nice quality.
Cool clock, beautiful. The husband immediately removed the links, with the help of a screwdriver that goes in a set with a clock. Now everything is in size. Came to Germany in a week!
The watch is very nice. It shows time well. Fast delivery.
Very beautiful the watch my wife loved the watch... Very beautiful... Only she wanted the bigger crown... But she is very satisfied
מהמםם
Looks good quality comes with spare battery
Exelente arrived before the date and the product is exactly as it appears in the image
Very top, very beautiful watch, good quality. Arrived in 7 days, the unbelievable.
Come well packaged with a extra battery the watch is well made I just have to remove some links also arrived fast