SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As per the others. This watch suprised me at quite how nice it is. The strap is very long so I have had to remove 3 links (this was easier than I thought). Delighted with this purchase.
Great Watch! good package fast delivery, my wife is very satisfiedAnd spare battery included, thank you very much to the bigger store would be such good people! thank you!.
exactly like photos
Thank you, the package arrived quickly. It's good, I recommend it.
The watch is beautiful and has quality
Very fast, beautiful!!!
Very beautiful and excellent quality! 5*
As in the description! Very handsome.
Thanks store, great as described
Beautiful, arrived early .....
Good design, nice aspect and details. Ideal gift if you don't have much money in the pocket.
Beautiful watch, working properly great quality came well packed very pleased to buy it super Indico will not regret.
Exactly as described, very basic but very beautiful as a Christmas gift, excellent
It came too fast, loved my watchHe and beautiful and came very well packed.
The watch is very beautiful, came well packed and inside the box. The watch comes accompanied with an extra battery and a tool to adjust the bracelet. Excellent for those who wish to gift. I am satisfied with my purchase, thank you!
It's a beautiful watch. I loved it. Many thanks to the store
Look chic! Thank you store!
Beautiful, I just received. I already asked the store for help to guide in a piece that came. I think it will be beautiful.
Garnuny. I recommend it. The batter was given to the dodatkov.
The watch is very beautiful, not light, you can feel the weight. Came very quickly to the NP. One of the best stores has a spare battery and device to reduce the bracelet.
beautiful beautiful class watch. thank u store
Very good presentation, it has tool to adjust strap to measure and spare battery
I will sell my uncle for the goods! Garny year-old, at the firmovy packages, in the sets with a machine for a snake lanok with a bracelet. The bracelet on the end of the buv is great, the knowledge of the Lancey came, the machine is virulent, well, well, it's like for the money Tse, the first time, YouTube Tezh domomig). Delivery of 3 tizhnum through the service.
Super good quality. Good price for this product. Thanks I really gone enjoy.
A year-old for 2 years. I will describe everything for you! Without poskozhen, came in boxes, garningly packed! I have a dodata battery, for the next store! The year-old Duge garnies, akuratniy. Recommend!