SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came quickly, it doesn't look bad. everything works.
Best quality
Very cute and elegant .. I charm
I love
Looks better than in the pictures. Really well made Watch
BeautifulI arrive fastBrings cloth stack and Birthday Box toWith the expectedThanks
This is my second watch of this company, I have been wearing the first for almost six months, no complaints. comfortable, stylish, beautiful! The glass on the dial really does not scratch, at work I always cling to something, but the glass is as smooth as it was. definitely highly recommend for purchase!
Excellent Product as advertised.
Very good for the price
Very good beautiful thank you
I RECIEVED THIS AMAZING WATCH,WITH THE RIGHT TIME AND DATE ALSO SET,THANK YPU SELLER,IT IS SO EASY TO ADJUST,WITH THE TOOLS GIVEN FREE,ITS EVEN NICER THAN IN PICTURE,SO SO HAPPY
very luxurious watch, highly satisfied
Very good.
Beautiful clock. My girlfriend was delighted
The watch is beautiful and even came with an extra battery of toast. I thank the store. Already came with the key to decrease the bracelet that I myself took 3 teeth from the bracelet and adjusted to my arm. I placed the order on June 29 and received today on July 18/2023, so it took 20 days to deliver, which is considered a regular deadline considering that it came from China. I was pleased with the purchase.
The only thing I did not like that I was taxed out everything inside the conforms.
Very beautiful great quality too!!
love it
bom
Excellent Jeddah and great quality, I recommend dealing with the owner of the store. And even put it with water for 10 minutes and already I saw it from the water works and what Shi
Excellent clock. Great quality and cost-benefit ratio! Thank you, I recommend the product and the store.
Perfect gift. Simply beautiful and elegant, my girlfriend loved it. Thanks
Great watch my woman liked it thank you very much
Very good quality and brilliant beautiful watch I like it
I have already bought other watches of this brand and I have always liked are excellent congratulations to all involved☺️