SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is very fast and the quality is very good) very good shop
As described in picture. It quality
I love it soo much I received earlier than expected. I received it in good condition but I couldn't set the date but I'll still try other than that the watch is so nice❤️. I highly recommend the store.
The product is very high quality as in the Gorsel thank you very much❤️It was n alabilirsiniz.ca in hesitation, but it was worth waiting for 10 days❤️
Very good, excellent quality and arrived very soon
I got a real watch and I am very satisfied with it
The most beautiful hour I 've ever had in my life and it came early thank you very much
The product came in a very nice way. I didn't know how to set the clock, I got help from the watchmaker so I wouldn't break the flip place. There is also apparatus for adjusting the length of the wrist
I am very satisfied with the hour thanks to the store and fast delivery
Look very beautiful. Are not inferior to my super expensive Gucci watches. I'll order another one for a gift to my relatives now. 5 + rating
Very nice, well packed. Shines a lot.
Very nice great product
Good enough for daily wearing for work.
Very very nice, arrived super fast, order made the 15/11 and the 5/12 arrived at my door
Very, very beautiful.
My wife is very nice watch
Quality product, fast shipping and very nice for date nights. Diamond glass looks amazing. Looks better than displayed.
it's very beautiful watch everything is like in description. it works well, arrived fast. I'm satisfied with this product. I recommend
What a wonderfulAnd perfect as in the video and arrived very fast
Laikodis grazus , man patiko , kokybė Gera, dėhui
Scescelente arrived fast good warm
Thank you, very beautiful watch. Received in two weeks
as in the picture and it's a beautiful gift for me
Oh, great.
Very beautiful, I like it very much❤️