SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is perfect. Very expensive vibe of it.
(Signed) shauket A. Fakie auditor-general of the Republic of South Africa
Fast delivery and price of rain. I'm sure you're here. It's a luxurious feeling
Excellent quality, highly recommended, as seen in the official images
Very good and beautiful I recommend it
Excellent product and wine to the Savior ca in less than a month.
Exelente arrived on time
The year-old wigdyaday yaknyam and on my thought absolutely a quarter of vitrachenich koshtiv. Sell a good product shvidko. I'm sorry, I 've got it for the 5th day of the vikoristannya :( I'll be too much for him :).
waaaaooo
Very beautiful I will buy more from him
Very good, as the description
Watch and the bracelet are very good taking into account the price/quality ratio. Great look, very beautiful and looks very well. Very fast reception. I thank the store for the trust and shipping the product so quickly. Thank you. Thank you.
Bought this product as a gift to my husband and he likes it! Nice packaging too! Looks elegant! Highly recommended the store and the store
item description was accurate and shipping was fast. item arrived with no damage. looks good. thanks
Good looking watch. May be a little dark. I chose the wrong color.
Nice watch. I got it fast.
High quality and stylish. Arrived already ticking and set to proper time. Shipped and arrived extremely fast. Do note that the store said you will have to manually adjust the calendar every month with less than 31 days.
I found it too small in the ad photos it appears to be bigger
Looks ok, all functions works well.
Very nice
Exelente product, I surmise my expectations, I loved it..
awesome watch for the money comparing it to $148 oupunke and the $70 watch from them both of them lost time within a 12-hour period they lost at least 2 hours I noticed it right away trying to get an exchange or get my money back oh my God what I had to what I have to go through and now they're asking me to pay for shipping to give it back to them this is after they told me all kinds of instructions to do so it was it took 3 weeks to do everything they asked me to do I wouldn't buy anything from them ever again be very careful when you shop there buy one here instead
Good product
looks great great buy
A great watch for the price….no complaints.