SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful product
The product looks very good
Not used it yet but it looks good
Great. I like my items.
A little smaller than I expected, however the watch is not flashy and is quite elegant. Ideal for when works in office.
The best watch in world
Very good product and very nice. I am very happy
Seems better in real life than pictures, everything works, fast delivery, excellent product
Very nice watch that is really an illusion for a product worth around twenty euros.
I liked the watch, I recommend the store
I thought the button in the chronograph reacted badly and thought it was a dummy, but if you pushed it deep, it worked fine. Is the design of the dial a tribute to Hamilton? The leather belt is not too soft and not too hard, and it feels good.
Very colorful and resistant for the price is worth it
It looks good
great and they came on time
it came exceptly like in the picture its very beautifully and worthy am very satisfied and is highly recommended and it even came with its box which is beautiful too.
For the holiday coming up I don’t know if I’ll get the order in time but I’ll try. Thank you for it
Nice chronograph, especially for the price! The chrono dials and pushers work, and the chrono resets back to zero once timing is complete.
amaizing
Loved the product . Extremely satisfied ❤️❤️❤️
Looks very good quality, well wrapped. I arrive fast
Very satisfied, the watch is solid and works great. The functions are those of the description. Thanks to the store and to factoryriver.
watch ⌚️ quality is good ..genuine leather strap. delivered before date they given...I'm happy
I absolutely love this watch! I collect watches and this one is a favorite!
Beautiful luxurious watch. Quality. Thank you
thanks