SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in two weeks.
OvertopArrived before the exact day
Good, delivery is fast in Sochi for a couple of weeks, recommended!
Cost bgood
Very nice looking watch, the only issue I have is the bar that holds the watch strap down is not long enough and if you have even the slightest tug on the watch it pops off. It can probably be replaces with a different one and it will stay fine. Other than that, a very nice watch.
කිව්ව වේේම ක්කොම වැඩ, ඒතටිකnormal normal normal normal normal normal normal ek ek ek ek ek, Button Wala quality Ek normal , strap ekath normal , watch face Ek NM supurb, ගෙවnormal නට වටිි,,, ටික් උස මහත කෙනෙක් නම් ගන්න න ලි,,,,, ්watch watch watch watch watch න,,,,,, මක පොwatch watch ekek
Beautiful.
Excellent and eye catching watch. Delivered within the given time.
I so much love the watch it was fast and am satisfied with your services . Keep up the good work
Cute watch. Light, the buttons work, there is no reset, or just a defect, they try but do not work, the chronograph works, it seems like it is accurate, the strap is nice, strong, I wear it for a couple of days, while I am satisfied. practically do not differ from the photo. For this money everything is very good. came on time, as announced. satisfied with everything, thanks to the store, you can deal with it.
A real classy watch, that I enjoy wearing dressed u or down.
It is a great watch, very careful the presentation and details I really recommend it is much more beautiful than the image
I liked the watch, it's heavy, let's hope it's really good as in the description.
Good watch! Good quality!! Fast delivery!! good store!!!
Exactly as described. Looks beautiful!
Thank you very much for the article
Very beautiful, but I thought it was small.
Very nice shipping was fast
Nice Watch!
looks better in person
This watch is a great value for the money. Looks far more expensive than it was. Actually got a compliment from a lady at work saying how nice it was. This was so nice, I just bought the one with the black dial.
Fantastic!
Perfect. As described
Very good same as the photo
Excellent I liked