SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product מעמם really watch bomb I really love this stamp as I love והגיע really fast
it's cool.. looks so expensive and luxurious.i recommend the store.Also lightweight. Comfortable to wear.
Very nice watches, thank you very much for the delivery, thank you for the sale. Very fast shipping.
It came up in 1 1,5 months, I bought 3 products in the same colors and came as in the photos, the rest of the clock, there is a 2-step adjustment arm.
Very nice watch, good quality
Thanks to the store
The watch is exactly as in description. It work's fine. It's a very beautiful watch! I recommend! Thank you AliExpress!
A very nice watch I recommend the store
A good watch and a good price
Goods alixperess, goods vendeur
Very wonderful and worth buying
Very good
Thank you very much, good item at a good price
The clock is very beautiful. Good quality materials. Very elegant box.
Very beautiful watch with indication of the day and the date which is appreciated. I recommend.
I love the watch. It looks simple and classy. The only difference is I ordered one with a black strap but got a brown one. Everything is just fine and I am contented with the watch. Delivery was also super fast in Kenya.
It arrived before the date, the clock is super
Watch as described thank you very much for the store
The watch is stylish, looks cool. I had to mess with the links, I got one norm, the second somehow. The day goes on for sure. Highly recommended!
My dear store for shvidkisty and yakisty vidpravki! Having sealed everything at the pupyrka, it was enough for him not to strut. The old-year-old viglyadak to-o-suck up. Everything is crushed very and carefully. I don't know, what a shikryaniy, ale viglyad Mai decency. A little oak, ale on the hands to sit kindly. 19.5 cm for a tipsy to catch another car. Hot bi-trohi brought, ale for such a penny Tse can be probachyti. I took two years old. Perv viishov 362 gr., and tsei 440. Ale all one VN vartuk of pennies, one-year-old bilsh, one worthy. The Chinese at first.
My dear store for shvidkisty and yakisty vidpravki! Having sealed everything at the pupyrka, it was enough for him not to strut. The old-year-old viglyadak to-o-suck up. Everything is crushed very and carefully. I don't know, what a shikryaniy, ale viglyad Mai decency. A little oak, ale on the hands to sit kindly. 19.5 cm for a tipsy to catch another car. Hot bi trohi, ale for 362 hryvnia such can be probachyti. For this big year's year-old, worthy. The Chinese at first.
They came to chyzhd. All in the last year
Nice watch.
Very elegant, quality materials and time accuracy.
Very, very, very nice watch. Arrived on time. The cost is very good, good product, looks very elegant. I recommend the store. With this is the 4th watch I buy from the brand.