SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clock arrived very well in its wrap, it works everything well with the handles and the lighting. And it is as it is seen in your ad
Arrived perfect, good product, very cute. Same as in the publication, everything works perfect.
Beautiful watch as store showing on picture
Looks good!
better than I expected, and i really love it . the quality is Good too. and it came 10 day earlier than it was expected. I highly recommend it.
Very nice... more than I expected
Muy bien
Very formidable watch well packaged and arriving early. A fun gift for someone with large wrist!
mashallah best watch
The quality is good for its price, it works without problem. It's a bit big, I advise against it for people with small handles, but for someone like me it's not a problem
Watch is very nice and seems of good quality.
It is a very beautiful watch. I missed my first delivery but was immediately emailed by the store to reschedule. I recommend the seller too because of the good after-sales service. And it was delivered 3 days ahead of schedule.
The clock is the same as in the image. An hour of Agir. I couldn't help whatever it was under the adjustment arm and the master. Slikon cord good quality. When tuning, the scorpion and Shearwater rotate easily like simple watches. Normal at this price. I recommend it.
Bought my mother, she likes it very much
I am very happy my product arrived on time thank you very much
Beautiful design and Slim came only equator very fast
Packed is very nice, very good
Excellent clock. Same as the description is also seen to be of quality. It takes 11 days to reach chili. For the quality I will buy another model for my collection. I recommend and thank the store...
Very good quality. I’m very happy with my purchase.
The watch is beautiful, cm is seen in the photos.. I love it
Very nice watch
Magnificent clock. Better than in the photos. Recommended store.
Very good product recommended by the store, well packed and fast shipping
Looks good quality, very beautiful. Recommended
Magnificent, the way I was waiting, I want to congratulate the staff of AliExpress.