SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OMG LOVE LOVE LOVE !!!!!!!! I ordered my name and my dog's name. BEAUTIFYL piece. This is the ideal gift for any Mom and their loved ones, of for a Dog Mom like me :) Thanks a milion, I will order some more as gifts !!! Mercxi :) (And very fast shipping to Canada especially given the personalization needeed - within 2 weeks.
A beautyWithout Words. It's better than I imagined and they sent it months before the scheduled date. A thousand thanks
The ring is beautiful. The Sandra font #38 is very beautiful. The size is adjustable to the finger. Arrival quickly in 3 weeks
Hallucinating, I sent him my lyrics and he didn't answer me. When I received it, it was just what I wanted, what I detail to do it with my typeface. A thousand thanks!!! Arrived early
Looks STUNNING, the quality is REALLY good. Will buy again
Just beautiful, very good quality, I get to Monterrey, N.L., Mexico, in less time than expected (15 days exactly). There was No complication, I simply wrote him a message with the name he needed and everything was perfectly understood. I recommend the store
She's so gorgeousIn addition ultra fast delivery store at the topI recommend❤️
love love thank you for the beautiful ring made so beautiful
Very cute accessories, and if they are stainless steel. And the names well written. Delighted with my order, thank you
Thank you very much! The ring is unique) I do not know how long the color will last, but it is advisable not to wash your hands in it)
Perfect, exactly the same as in the picture, very good store I recommend it 100%
Are beautiful, buy 2, one for me and one for my partnerThey arrived in a good waiting time and helped me to symbolize something important in our relationship☺️
Super nice ring I'm delighted. As I imagined. It does not serve and the color is golden.
I'm really happy with my purchase! Beautiful ring, great price. Recommend! Thank you, store!
Individual ring. It is easily adjustable in size, but still very stable. It took a while to ship to Germany, but overall the ring is worth the waiting time.
It's super cool, I have little fingers I spend a 14 ring, this one is a little bigger but I put it on my middle finger and although it dances a little I understand it, so I take my family close to me. It grazes a little but does not hurt. I don't think it lasts I look at the tone but I love seeing the names of my loved ones, thank you and see you soon.
Very nice, adjustable (the adjustable inner part scratches a little) overall very satisfied. I recommend the store, who arrived earlier than expected.
He is very nice only difficult to make him bigger
Beautiful ring, finished well in the details! It was a bit wide because I have tapered fingers but slowly I managed to tighten it! Arrived in 3 weeks in Italy!
For the price it’s great. Def looks a little cheap. Don’t think it’ll last long but it serves the purpose
How beautiful!!!! I really loved it, it was just as I asked for it, fast shipping to chili, recommended 1000%...
Normally the I use ring size 4,5 til 6 but this ring is even too big for my thumb, not easy to bend.
Quality, luxury, high class beautiful ring. i recomend with all my heart❤️ Golden rose i choose❤️
Fast shipping and great quality !! I love it !!
Excellent custom ring was spectacular, I am very satisfied with my purchase will certainly continue to buy more, thank you