SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
진짜 강추 화력 괜찮고 휴대성 돌아씀
예상보다 좋네요^^
Schön klein. Nimmt kein platz weg. Und reicht zum Kaffee kochen😁
it's my second exactly the same stove. It's light enough to carry two of them in case of failure of one of those, although I use it a lot and still have no problem.
배송이 빠르게 잘 도착했습니다 아직 사용전이라 모르겠지만 무게로 봐서는 이렇게 작고 가벼운 게 화력이 어떨지 궁금 하네요 비상용으로 던져두고 쓰기에 좋아보입니다 가성비로 사는거고 막쓰려고 산거라 크게 불만이 없습니다
Отлично
va súper bien el envío súper rápido
Works as expected!
ok
잘 받았습니다.감사합니다.
טרם נבדק
Ok
Awsome burner and arrived sooner than I expected
작은것이 화력도 좋네요 시험삼아 켜서 오랫동안 지켜보지는 못했지만 만족합니다
très puissant pour sa petite taille le bruit est assez effrayant 😅 la flamme sur la photo n'est pas ouvert à fond
Ok
Super palnik polecam :)
Für diesen Preis- Leistungsverhältnis bin ich sehr überrascht. konnte dank diese meine Kochausrüstung minimieren
Первинну перевірку завершено, товар мене задовольняє. Залишилося протестувати його на природі. The initial inspection is complete, and I am satisfied with the product. Now, it remains to test it in the field.
As described, great little stove well packaged, fast delivery A++
너무 좋아요
На вид изделие качественное, но к сожалению нам не подошёл.
Файний пальник
прикольна штука, зроблено якісно))
Купую вже другий пальник. (в різних продавців) працює кран коректно. Факел не най кращий. Боїться вітру, бо розсіювання слабе. Головний мінус, це широко розставлені лапки на які не стає 150 громова чашка для кави. Головний плюс - САМА МІНІАТЮРНА!