SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks delicate, it is the same as the image I loved, recommendedI arrive in 21 days
Beautiful necklace, but the Cherries are small. 5*5 millimeters, 1 cm. Chain, I think it will soon darken.
Just what is expected. Delicate. I arrive in Colombia in 30 days
Very beautiful and detailed earrings, just what they offer in the image, excellent quality, it took two more days but it was worth it.
After being lost for 3 months, it finally arrived, I was very happy, it is super cute and it is an exquisite piece, it is more beautiful than Photography
It is very beautiful, it complies with the description. I hope to put it on and that the color does not fall off
The chain is very nice, but it should be a little longer. I ordered 5 different chains, they are all beautiful but small .. as I say a little longer, and they would be perfect. Thank you
Was requested on June 30 and arrived on July 15 in Mexico, in perfect condition.
Too beautiful, in all my taste, arrived in 1 month and 5 days to Colombia
It is really very nice and it is also worth it in less than stipulated, less than the month. The very precise detail. I love my daughter
Arrived ahead of time, I really liked the cherry necklace matches everything, I recommend the store
I asked for it in June I arrived in JulyAll very well
Is very little boy but it seems that it is fantasy
Looks very beautiful and the chain is stronger than I thought it would be.
Beautiful I loved, very well packed and arrived within the wonderful deadline
Super cute and tender, I love it. I highly recommend the store, I arrive early.
Beautiful, just like in the picture and it came to me 1 month before
It came to Me as it appears in the image, very nice!!!
I'll live in the Duge garnet. The delivery of the shvidka for the 2,5 has arrived in Ukraine
Beautiful, it remains to be seen how good the material is
i love it very very much, it's very high-quality and looks perfect
The products are very beautiful, value for money, order placed on May 29, arrived on June 23 in combined delivery.
Very Nice, the chain is a bit thick but meets the reference picture
I love it, it looks very nice it is the same as the description, thank you.
Good accessory for Lady, arrived fast to Lima-Peru (14 days)