SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute and stackable, great for my son’s legos he can separate them by colour.
as described
Muy bonita la caja, esta sí me llegó bien!!
Boite empilable ! parfait, correspond à la description 👌🏻
קופסה חמודה וקטנה.
Bien
Justo lo que esperaba y con las medidas específicas
Perfectos para guardar cosas de oficina. El plástico es duro y encajan bien unas sobre otras.
Look cool quick delivery
looks good
très bien
O produto chegou otima qualidade compativel lego preco bom kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
This took around 6 days to arrive to the UK 🇬🇧. I bought one of each just for fun! the plastic isn't the strongest so I believe one of them I've damaged one slightly by pressing the lid on too hard and incorrectly!.. They are fine for storing pens, medication and that kind of thing, they are not too big though, I'll include measuring pictures to help anyone else out there!
это уже четвертый!!! остановите меня кто-нибудь 😄
É tal como anunciado mas veio sem proteção absolutamente nenhuma
Bro as bigs as I thought but still super cute
👌🏽
El plástico no es muy duro, pero tampoco muy débil. Los colores son muy parecidos a los originales. Veremos si entran mis cosillas.
I love it
Caja en forma de lego para el uso infantil. No tiene mucha capacidad pero está bien
smaller thans expected.
Gorgeous!!! Awesome idea!!! Now would be nice if there was a next size up.
아주 잘 받았습니다 빠른 배송 감사드립니다 제품 손상도 없어 너무 만족스럽습니다 아주 저렴한 가격에 좋은 제품을 구매한 것 같아 기분이 좋습니다 잘 사용하도록 하겠습니다 감사드립니다
excelente para guardar cosas como lápices o alguna otra cosa en mi caso lo use para cepillo de dientes buen tamaño y buen material me gusto
bellas pero no es.lo.q.esperaba en tamaño