SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Es un molde hermoso, la vela queda de buen tamaño, es fácil de usar y lavar, lo usé enseguida, compraré más
Excelente producto y la entrega superó mis expectativas
lovely mold. as described
Se ve bien el molde solo que es de silicona flexible, lo cuales muy bueno para desmoldar, pero llegó ovalada por que se aplastó con otro pedido que hice y ahora habrá que ponerla en algún vaso o algo así para que la vela no salga mal😞
muito bom igual ao da foto
Гарна якісна форма і дуже деталізована. Швидка відправка і доставка. Якісне пакування. Дякую за гарну роботу 😉💐
Sehr gut
Como descrito
Получается шикарная свеча . Спасибо .
отримала через 10 днів. форма супер, свічку можна розфарбовувати в різних кольорах(відтінках). Дуже дякую і рекомендую товар. з продавцем не спілкувалась. Задоволена.
molde bom e fácil de desmoldar. a peça fica muito gira. gostei muito.
Good quality
гарна форма , але хотілося б трошки кращої якості , а ле свічка вийла непогана. дякую прийшла посилка раніше за вказаний термін.
якість чудова, товар хороший
Fedele all’immagine proprio quello che volevo non vedo l’ora di provare ad utilizzarlo con la cera o magari anche con la resina
Buen producto, fácil desmoldado
perfetto. si sforma bene e i dettagli sono tutti visibili
hard to tell from photo, but I think it will produce a good shaped candle
Форма хорошего качества. Толщина стенок 4-5 мм Размер соответствует описанию. Заказ пришел раньше срока. Рекомендую.
looking forward to using for wax candle sculpting
peut-être bien pour du plâtre mais avec de la cire de soja , démoulage propre impossible 😕
it is nice and good size. not used but I hope it will come out good.
El molde es de muy buena calidad el cirio sale sin dificultad y todo su grabado legible. listo para regalar esta navidad. lindo diría yo. recomiendo ampliamente a este vendedor. no hubo necesidad de contactarlo. Gracias
muy bien
très joli résultat. la bougie à un très beau.rendu.Demoulare très facile. bien penser à mettre la mèche à la fin et non pas au fond fu moule je recommande et je commanderai à nouveau ce genre de moule.