SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super necklace, cool it's pretty short
Is beautiful
Arrived in less than the set time (3 weeks) I will test if it stays and does not rust
Thank you aliexpress.. This necklace look so beautiful
Beautiful chain, matching photo
Came quickly. Two beads are not fixed, ride
I got the earrings of the old store, I got it, I got it for the best. I can snuff it up yak a choker, I can get it
The slovenery has come to put down the shvidko. To put down the goods for such a time
I loved they arrived very quickly. I recommend them
All Super came fast looks good!
It is very beautiful and looks very elegant for any clothes, as you can see in the images, I am very satisfied, I loved it: D
Beautiful, as described in the image.
Very nice necklace and arrived very fast
The Duger shvidko was ordered, I passed through 2 tizhni PSLA zamovlennya. Uncle.
I ordered it in June, I arrive in July. Same as the fogo
It looks cute I don't know if it's unpainted but apparently it's very nice, but I feel it's like for a little girl and what is very short.
The perfect quality, the size is a little reduced, I suggest that it is for small necks. The very nice pearls and the very bright chain.
I asked for 3 necklaces. They are cute, delicate, thin. Very cute. Equal to the photo. Golden. I hope I lasted hehe
very fast delivery and gorgeous neck chain....
Arrived more than a month in advance, very satisfied with the product, gorgeous necklace. Would definitely order again!!
Pidviska for the Taku tsyna Garna. If you keep it, I think it's necessary to pull it, if you once break it. It's not easy to finish it off. I don't know if I will tell myself at my nose. I can recommend!
Soo nice.... Good condition....fast delivery....
Cute and its light weight. Worth for the price. Fast delivery by just 22 days to Sri Lanka Not sure about the color fading will review about it later.
Cute as the photo and arrived very fast
Just like the image. Arrived in Peru in 25 days