SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Once again I'm buying this watch. and I liked it very much
Everything OK recommend top too much
Arrived in great condition... Congratulations to the store... I recommend
Too much top watch, I always buy these watches, for gift, for resale. Are great costs benefits. I took fee unfortunately, but it was worth it. RJ-are Gonçalo
Great product naviforce has no better comparison of the brand
Beautiful product. As per the description. I liked the accessories that came with him. The top luxury box. Flannel for cleaning the lens. Guarantee card. Came I think here's the bracelet reducer but unfortunately the tip is broken and crooked, the rest came complete. Unfortunately late, plus this and the fault of the post office. Congratulations on the product and this and the first of many I will buy friends loved the watch and I have already indicated
Very good the watch is water resistant has a glitter top the design of it is amazing
First quality show. I come well packed like it very much just take a little time but it is worth the tax rate already paid not you order it after and just wait
Beautiful watch a show worth grandma to keep buying, but I bought without the box, and the weak packaging is in danger of breaking in transportation.
OK, received, OBG
Very top, very happy, arrived before the delivery time, the store is very efficient, loved
Too much top, I really liked the quality, it is beautiful
Worth a lot. Very beautiful watch.
Arrived very fast and well packed, beautiful product satimade with my purchase
Naviforce watches are great!
Very beautiful the watch. and came very well packed!
I am very satisfied with the product, and also with the excellent top delivery time!!!!
Excelente
That I bought for personal use. Very beautiful this watch. Heavy and fully functional. Arrived in 26 days to reef. Even with conforming shipment, the delivery time is still high. And it was a promise that with the implementation of the new system, our orders would arrive faster. Sweet Illusion.
Top Ball show recommend the store
The watch and show already bought 4 PCs well packed
Very beautiful watch, came well packed without any problem
Good product
Good night watch very beautiful same ad I liked very much, arrive before delivery time, it was packed bubble bag perfect condition can buy supeeer recommend
Best cost benefit, in beauty leaves in Slipper some gshok of life KK