SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente
Not bad! It’s actually heavy. Would buy again.
I loved it, it is simply a very cool watch, I will certainly buy more in other colors, I recommend them widely.
Top relay
My favorite brand, quality and great cost benefit.
Was the last product to arrive among everyone I bought in November. But it was worth the wait. Very beautiful the design. The Blue led gives a charm and is useful. I found it easy to adjust the time and date. The bracelet is kind of rigid but I think it will adjust with the use.
Very beautiful watch appears to be quality.
Everything arrived just like the ad
A great product, very beautiful, great cost benefit!
more than two weeks. works as expected. hope it will work for a long time
Excellent watch, I liked it, it is the perfect thing I wanted, thank you very much to the supplier for your responsibility in the delivery before the set date.
As is .. 10 m of 10 m continues to surprise this brand, I hope they continue to innovate in new models. And the recommended store
Very good fantastic product even
Top Product
Very super thin good quality watch I recommend super super very happyAnd satisfied thank you
Very good quality, with battery and even on time
great watch, as in description
Thank you very much, arrived here perfectly and the watch is very beautiful and sturdy!!
Same as the description, very nice, easy to configure, arrived very fast (9 days), well packed.
Excellent! stylish and sober at the same time. everything working perfectly. enjoyed it, full approval!
Great product, I was very surprised by the quality
Excellent watch, very beautiful and great quality, I am very happy with the purchase, my thanks to the store and store
Top store delivered before the deadline I will buy other goods again
Very beautiful product, it appears to be very resistant. But the digital display in the photos appears as green. In fact he is black on black, making it difficult to read a little. But nothing that disqualifies the product. Thank you to the store for fast shipment. Very good.
excellent thanks, highly recommend it