SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good stones! Natural! Some with marriage. Not all smooth. Not critical.
Cool bracelet. Bright, fun, came with a garnet bracelet. Thank you very much, I will wear it with pleasure!
The bracelet is good, with an elastic band, I got to Moscow quickly. Beautiful stones
I received them within a month, I'm generally satisfied with the products ☺️
Pretty. I like it. I doubt it's a pomegranate because the stone can't be so cheap, but it looks good
The bracelet is awesome, arrived before the declared one, I advise everyone :)
Great.. Heavy and beautiful, looks beautiful
A good bracelet. The pebbles are bright, I hope natural. Thanks to the store.
I bought a beautiful bracelet with a similar necklace, it fits very well on the narrow wrist-12 cm.
It fits really well, looks good, I expected it to scratch a bit, but it’s pleasant on the skin so I’m satisfied. (The same as the first one) it also came really fast.
Good irrization. I'm sorry my camera doesn't transmit. I recommend it.
Beautiful bracelet made of natural pomegranate. Cool, small pebbles, almandine. The size of the bracelet matches. An early delivery. Thank you!
The bracelet is heavy, exactly natural stone, beautiful thank you
Everything is fine (specifically this color is on the clasp and does not stretch)
Exactly like the photo. Beautiful. A little too big for my hand, I need to pull it higher. And the tie is visible. I usually tie the ends in the opposite direction through the beads, then an invisible knot is obtained. And so not very beautiful.
The delivery was delayed a little, but this is not critical.
The bracelet is very good. On a thin hand. On a triple elastic band. The store is sociable and attentive. One problem, the order is stuck in the linhol office. Delivery time is almost over, I thought I won't get it.
This is so-Sobi, yak Tilki divalya, one stone dvalivya... priyshvidko, it is written like this, but in fact it is just plastic, all good
All Super
Very good product. Arrived earlier than expected. It's a great apeu for my bracelet but I'm very satisfied
I'm building up, like a stone in the photo I have a crookedly hardened with a thin barrel, and it should be worn away. A couple of kaminchikyv Vaid and an hour of transport, and one, if she did a bracelet with a bag. And in-man on the pidlikitkov pen, the same as the ilkokh stones of the nebazhana. I can't do it.
super cute!! just like the picture. It said it would ship near September, but I got it so early!! about 10 days?
Great amethyst bracelet!! Even, relatively large pebbles of bright and pure color. Reached by Mail 2 weeks ahead of schedule
The bracelet is lovely, good size. All pebbles without marriage. Maximum length 23 cm. I think the stone is natural, unpainted
Growing from a pomegranate is very good!!!I'm happy. Thanks for fast delivery✊✊✊