SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
if you have small wrists, this bracelet will be a bit too big.
Priyshov in the obʼdnan, important, scorash for everything in nature, cold, Garno viglyadak
Super bracelet, bright stones. Really, small, on a very thin hand
All Super! bracelet with excellent quality and very fast delivery
Pretty for this money
Came very tight, my arm was pressing, but I have an elastic thread, I transported it and added an appatite pendant
Great bracelet, came very fast. Thanks to the store and everyone who delivered
The stones are very beautiful, shimmering, the delivery is fast, I recommend
Very satisfied. I will order more
Hot Brown Stone, the color of the pebbles is more saturated than shown in the store's photo
ShippingTo UkraineTook 3 weeks. I liked the bracelets. Stones are similar to natural ones. Bought 6 PCs Under different outfits. The hand looks aesthetic and beautiful, I like it.
Everything came in excellent condition, the quality is good, I think the thread is strong, the color is really not saturated.
Very satisfied with the order. The product is as described, the stones are heavy, it can be seen that they are not plastic. Ordered 01.08.2023 and received the order 29.08.2023. I recommend both the product and the store.
Cute bracelets. Love it, thanks store The delivery was fast
Wonderful bracelet, well made. Daughter is satisfied. Thank you store!
Natural stone, hope not painted. Recommendation: Walk with pliers on the links of the chain (poor connection)
The bracelet is super, I wear it without removing it .... it arrived very quickly. thanks to the store!!!
I like it, it looks pretty, the quality is great
The thread (?) Was not very strong, I'm afraid that it will quickly break. But this does not prevent him from being a super bracelet!
The delivery is fast in the package, packed perfectly. The bracelet is assembled on rubber bands, it looks beautiful, I recommend. I wish the store prosperity!
They chewed up with a friend with two of them with dill cuts, in her rozmir kaminchikiv buv a little bit. An elastic band for a child, a stone for a little wiglyad,
The bracelet is cool, with an elastic band, with a narrow Wrist. arrived early, thank you.
The stones are amazing, beautiful and not small, made a chain with them
Very beautiful❤️ The quality is goodSeller and product recommendedAll good❤️
the stone is little bit heavy but it's fine, cool~