SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!!
매우 빠른 배송 감사합니다. 그야말로 총알배송이네요. 받자마자 테스트 했는데 완벽하게 작동합니다. 너무좋아요. 화력이 충분히 높습니다 포장케이스 가격도 안되는가격에 산것 같아요. 재구매 의사 있습니다.
마운틴 하이코의 제품은 데이트 하이크만큼은 못되지만 그래도 괜찮은 것 같아 괜찮은 제품이라고 생각하고 쓸만하다고 생각함 무게가 가볍고 보관도 용이하요. 겨울철에 잘 사용할 것 같은 아직은 사용을 하지 않은
Well-made, works well, it is as advertised. Will use in limited or emergency situations. Nice strong protective case comes with it.
알리는 쇼핑이자 또 하나의 취미생활 입니다 굳이 필요하진 않지만 있으면 좋은 제품들을 저렴하게 구매할 수 있고 여러 루트를 통해 누가누가 더 저렴하게 구매하는 시스템이 재밌습니다 감사합니다
Shocked! This little heater works quick and it works good. Best used outdoors for sure, but within seconds this heater does what it’s supposed to do. Haven’t tested the efficiency per bottle yet, but it’s promising!
처음에 불이 바로 붙지않습니다 구조상 천천히 불이 붙음
빠르게 잘 도착했습니다. 이상없이 안전하게 잘 사용했으면 좋겠습니다.
соответственно описанию
소리가 좀 나지만 엄청 좋네요. 강추합니다.
물건이 아주 맘에꼭듬 싸고성능도 좋음
좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요 좋아요좋아요좋아요좋아요
기대이상
감사합니다 조립이 쉽습니다 👍👍👍👍👍👍🫰🫰🫰👏🏼👏🏼🙌🙌🙌🙌🙌🥰🥰🥰🥰🥰🥰🥰🥰😇😇😇😇😊😊😊😊😊😍☘️☘️🍀🍀💚💚💚
좋아요
great product works perfectly thanks
포장잘옴
ottimo prodotto
잘받았습니다. 만족합니다.
arrived intact. recommend seller 👍
작고 귀엽네요. 전용케이스가 있어서 더 맘에 듭니다 추울 때 잠깐 손녹이는 용도로 좋아보입니자
good
좋아요~~~~
빠른배솔이네요 !! 생각보다 빨리도착했슴다
아직 사용전이지만 케이스도 튼튼하고 제품도 좋아보여요.