SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! After having this no more food go waste. I absolutely love it. Very useful for every household. Works perfectly. I like it. I highly recommended this.
For this size it is a very capable device. I successfully sealed some bags. The second button - the cutter is valuable addition.
Have not tried it yet
Very handy product.
I just love it I have too many unopened chips that goes bad because I do not eat them all not only for the kids, but for grown people too if you know what I mean by grown people though adults.
I've been wanting one of these because chips cookies and other snacks my granddaughter eats often get steal or empty in my bag so this has been great. I charged it up and use in the kitchen and even carried to the park. no more messy crumbs or steal snacks. Seal closed and cut open
Works real good heats up within seconds never have to worry about my bags being opened and dried out ever again!
Todo bien
The item arrived in perfect condition, as described, and was well-packaged. The pricing was reasonable, and the delivery was prompt.
It really works. It heats up fast…within seconds and seals the bag easily. It’s so small and convenient to keep in a kitchen drawer or pantry. My children can easily use it to close their chip bags
funciona muy bien. muy útil.
other than later delivery I'm really happy to have got this it works better than I thought it would
nunca me llegó, me hubiese gustado probarlo. pero me habré de esperar ha volverlo a comprar
It works great, exactly as described and on time delivery. I will use it again with no complaints. Thank You
I normally reseal a bag using a binder clip. I thought I'd give this a try - it takes a wee bit of getting used to but with the right balance of speed and pressure it will melt the bag shut. I tried it on a bag of Doritos but then that bag never has anything left in it after 5 minutes of being opened anyway. But it does work. Not sure how airtight the seal is but it's fun to play with.
I have not used it yet but it's adorable.
Thanks seller love it today it was delivered not 23rd of December very happy customer.
not surprisingly this one works so much better than the non-chargeable. this works very well. I’m actually kind of surprised.
great happy with this it's a very handy kitchen tool no more throwing stale chips way and save money not having to buy storage bags