SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, fast shipping
Product of excellent quality! For children saw staff!
Good quality and arrived very fast excellent item
For now hold a shower, we will see how robust it is, but due to the value for money, it will be worth it
Price quality is very good, it is the second that I buy is going super well, if you do not put it in the pool/beach, why resist it does not resist the water little. I shower with it and without problem but as a precaution away from the water hahahahajj
It is what I expected. Fast delivery, I've got it early than the term of delivery, thanks. The watch is verry good, I like it.
I love it. Reminds Me that I used a similar one as a child.
The Watch arrived in very good condition, easy to configure. I recommend it
Works very well, for the moment waterproof shower and the alarm works perfect. I am very satisfied
Quality is good! As shown in the photos, arrived in 12 days, excellent product!
1:1 like the casio watch! did not check water resistance
Mui well everything perfect
Fulfills what it promises for the value
Price quality ratio, perfect
it is a very nice watch. accurate and very nice to ware. but the band sometimes snags and dosent want to let go
Much better than I expected for the price. I was surprised because they look like branded originals, they only lack the brand name. Here in Spain they asked me € 20 for one and with that price you can have a lot. They also work the same and they go very well. I recommend everyone because there is no difference from the original Casios. I have bought two but I will buy more again because in my house we use them a lot. Thank you very much
legal
Nice. Works functional!
wearing it right now, my new daily watch, great
Very good arrived early great product recommend.
Perfect store, fast shipping, good quality.
Arrived perfect and too fast as announced
I loved this replica of the 80 s Casio clock.
The watch is good
I really liked the watch,, the material N is so strong, but the price is very good,, I found the light to see the weak time, but the beep is quite high,, store note mil on packing, arrived Mt fast in maranion