SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really good shoes! Highly recommend! In Poland, very known shoe seller SSS is selling this shoes under another brand for 400 zl :D The shoe is exactly the same!
Ідеальне взуття на літо. Дуже легенькі, майже не відчуваються на нозі. Прийшли в пакеті. Довжина устілки +/- 28 см. На стопу 27 см замовив 43 розмір, спочатку думав, що трішки завеликі, але причина в шнурівці (як на мене, не дуже вдала, якщо вузька нога, то в "розв'язаному" стані занадто вільно сидять). Якщо шнурки стягнути/зав'язати - взуття сидить дуже зручно. Взуттям дуже задоволений.
очень приятная обувь изделия классная обувь беру уже вторую пару шикарная вещь пошив всё идеально
Molto belle e molto comode, mi piace pure il colore, sono arrivate in poco tempo e quindi sono molto soddisfatto
genial la talla es correcta es muy cómodo y exacto a su descripción llegó en 3 semanas a canarias y es muy cómodo recomiendo al vendedor
perfect thank you so much
Bonitos zapatos llegaron rápido y con molde para que no se deformen en el transporte, buen detalle .
Great
These are bad. It's exactly what I wanted. They aren't comfortable, they aren't stylish, the sole is as hard as drywall gypsum, and they fit like a cast you accidently got wet. Perfect for taking the dog out as well as the trash cause you do not want to walk any further. I absolutely will buy again. especially if they get rid of that cheap plastic strip or upgrade it. Nvm. Still don't care. Would buy again.
O tênis é legal, leve e confortável, mas o 42 ficou pequeno para meu marido. Dei pro meu irmão que calça 41. Formato meio estreito também, o Hey Dude original não é tão estreito. O acabamento é bom
son muy cómodos y livianos, sirven de descanso
fit really nice!!
ok
Якісне та дуже легке взуття . На нозі їх майже не відчуваю . Я сильно задоволений купівлею цього взуття . Продавця і його товар рекомендую .
perfecto
bonitas a ver lo que duran
The plastic part is weird but the shoe overall is okay
Looking same as the picture, very light and comfortable shoe. I hope they last sometime, otherwise i will buy more expensive shoes same style. Only consern for me - outer sole rubber feels to be little bit hard. Yes, it bends and is light, but the formula of the rubber is little bit hard and can turn out slippery and make sound when walk. I hope its not like that, because cant try - its winter.