SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much, it has good weight
Hello first, thanks to everyone who contributed the product came in a very nice way very nice package made Thank you again
Very good.
Very sweet and came with the box and his salary renewed
it is a Great quality watch and looks elegant .... recommended to purchase
Beautiful watch for the price. So far keeps great time.
Very good product and I received it
All very true I have ordered 3 more now
Super super super
Medium size. Medium quality nice watch.
Very nice, as the image is described, I liked it a lot, and it came very quickly.
The product is really as in the image, I will continue the order for another model. There is also the adjustment apparatus to adjust the size and smallness
The year-old garniy and vidpovid yak in the photo, the packaging came rozvayny and poderta, and I am a year-old coupgave for a gift, then zmushena Bula ya vidnovlyuvati and glued it with paints, good cabbage. Is it the same problem of delivery, that when it is packed, it is easy to get the store.. Ale himself the year-old Duge garniy, uncle
I am so happy with this product, same as shown in the video and photos. Good quality and very elegant.
Super unique highly recommend
It's a very nice time for the price. Thank you.
It’s hard to keep the wrist band attached to it self. Otherwise looks good
Very elegant
Clock quality. Cute presentation I like
It’s very good watch. Satisfied with the purchase.
Thank you for the really good quality watch
this watch performs way better than the oupinke gold watches I bought one for $148 and one for $70 both of them lost time in 12 hours at least 2 hours behind I've been trying to get my money back or exchange it or something and they're just dragging the whole thing out I'm very very disappointed I'm a senior citizen and I feel very taken advantage of not like this company I'm ordering from this company from now on great watch be very careful on that other site I'm never going to buy anything ever again there
I like it very much, it seems that it is of good material
very nice looking
I received the watch, thank you very much to the manufacturer and Aliexpress, I liked it very much, it is a nice product,