SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the same iqe in the description arrived super fast it was a bit big but it is fixed it is super good I recommend it.
I have already bought several and they are excellent I will continue to buy
Great product, ast expected.
I thank the store. It came in less than 10 days. There is no problem in the product came intact. Shipping is very good. Also the watch is very nice, I recommend it to everyone. Aliexpres will be my first choice for my next overseas shopping. Thank you again.
Beautiful product
Beautiful and suitable price
The product specifications came exactly the same as the order, there is no problem, I stayed my Memen, I saw another hour in your application, I want to change it, provided that you pay the difference of Fiat with it, it is possible
The watch is very nice ,thanks
Good product arrived well before the time for now everything works well I recommend the store
Excellent watch⌚️ I recommend it and I am not a bot hahahaha it is against water I really like it
Beautiful watch, you have to adjust the links but it comes with a machine to do it. 10/10
Very nic watch
The package arrived in the estimated time
Wow.
I loved as a detail for my husband
Original Item, beautiful, beautiful, I recommend it, I thought it would be one made of ajajaj plastic or a thin material.
I guess it could not be better, excellent workmanship and quality are fine, I attach importance to Visuality and quality, you will not regret it.
පට්ටයි . exelent
my name is Muhammad usman I have some order from Ali express I Happy for shopping from Ali express it's very good service and good things giving to us
Good for the price
I love this watch and feel that it's elegant. Wearing this everyday.
Delivered within very short time to Sri Lanka (12 days). I am very much satisfied with the product and can recommend for others as well.
I order the watch for my brother very nice and he loved it we will see now how it works
I'm happy just as the picture shows
Very good product very good