SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super!
מוצר הגיע מהר. איכותי אך עדין מאוד למכות. צבע לא דומה לתמונה יותר בהיר קרוב לטורכיז
es bonito pero grueso
perfecto, buen pegamento y queda muy lindo
Mejor de lo que esperaba, es para forrar una pared de cocina que tiene humedad, cuando se coloque en unos días comentaré el resultado. Tiene buena pinta, es fino pero se nota que es resistente y especial para humedad. Ha llegado mucho antes de lo esperado, eso siempre es un plus! compra fantástica, si nos gusta, volveremos a pedir para renovar paredes.
Wszystko zgodne z opisem . Bardzo szybka dostawa. Dziękuję:-)
Buena gráfica, fácil de limpiar, buena adhesión pero no tiene nada de 3D es muy delgado y bastante fragil. Básicamente es lo que se muestra en las fotos, NO ES 3 D en absoluto.
ainda não colocado. muito bonito de toque macio. comprei cinza, mas a cor é mais para marrom...
me gusta mucho me quedado corta
güzel bir şekilde teslim edildi teşekkürler ürün zaten şahane
Thanks
muito lindo o papel de parede, comprarei mais
Обои оказались замечательными! Не имеют запаха, что было важно для меня. Хорошо клеятся, очень красиво смотрятся на стене, я довольна!
Amei. Lindo, fácil de colar, tem um átomo acabamento: chegou antes do tempo. Inclusive estou comprando mais.
très bien. j'espère que la pose sera facile et que ça collera suffisamment
Algunos rollos del papel varían un poco el color en mi caso un gris diferente a otro gris uno más claro y otro más oscuro
Juste ce dont j'avais besoin, c'est pratique, j'arrive plus tôt que prévu. La vérité est que la qualité est bonne. Je suis très content
Good quality. Thank you
Muy bonito
Prodotto tale e quale la descrizione, il colore è leggermente con più macchioline bianche però va bene lo stesso
very pleased
o produto é diferenciado, valeu a compra. agora só esperar para instalar para dar aquele upgrade ao ambiente.
muito prático, vale a pena comprar.
llego en buen estado
Спасибо.