SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
접착력이 좋아요
arrived on time exactly how described on pic feels nice to the touch i haven't had chance to put it on my walls yet but looks easy enough to apply
meant to be a khaki colour but more like brown. looks ok. prefer white though.
very easy to install , sticky enough. the only issue is that you will see a mark when they connect each other.due to color mismatche I believe.
еще не клеила
mais escuro que a imagem. mas é bom. comprarei mais
Before and after. I’m so happy with this product. Did it on my own and it was very easy to apply. You do not see anything of the tiles through the wall paper. It’s amazing! The only things I used: a special knife for wall paper, scissor, measure tool, pen for measure.
Good✌🏽
Приехали очень быстро, упакованы очень хорошо и не тяжелые сами по себе. Мягенькие, пока не клеила, но видела результат и очень круто получается.
se pose très bien, j'ai tapissé le mur de la tête de lit. on peut facilement le replacer et pas besoin de remettre de la colle comme avec un papier peint classique. il se coupe bien à la règle et au cuteur. Le côté gaufré est un plus si comme moi vous avez des murs en briquette et plâtre, ça gomme les défauts du mur.
The delivery went smooth and quickly. The ordered wall paper looks good,as in the picture. I was not able to go to the post office to collect my package,so it was already marked as " received", but that's ok. I can recommend this item.
at first it came and i was scared it would not be nice because its isolating plastic foil. so its not thin or linnen like, but then i started using it and i liked that it was isolation because now it will keep the cold out in the winter. it took some practice to get it nice and wrinkle free, but it sticks really nice! i will buy more in the future🥰
es tal como describe el vendedor, la entrega fue antes de fechas ,muy contento con el producto y nada mal de precio
es perfecto en la pared fácil de poner y es bastante resistente, aunque llegó por un extremo arrugado, no es importante tiene solución.La entrega fue antes de fechas
parfait merci beaucoup
벽면 일부분이 필요해서 붙였는데 기존 벽지와 심하게 이질감은 없어요
Спасибо! Самый лучший продавец!!!!
Обои упакованы в пакеты. Получил в хорошем состоянии, кроме небольшого прокола. Обои мягкие толщиной 1,8-1,9 мм.
Didn’t tried yet but looking great
Ładna tapeta i mocna.
conforme à la photo, très épais, colle très bien même sur un ancien crépis, je recommande vivement et tarif plus que compétitif
заказывала 2 больших рулона, пришли по отдельности, с разницей в неделю
Lo he usado para darle una nueva imagen a los muebles del baño y la verdad que súper chulo junto con los tiradores autoadhesivos rollo industrial, fácil de poner y pega muy bien
W trakcie tapetowania. tapeta bardzo dobrze się kładzie i przykleja do ściany. Kolor rozjaśnił pomieszczenie. Jestem bardzo zadowolona.
Серый цвет немного отличается от такого,который указан здесь, но уже как будет…. Не однотонные , а рябью. Покупала на смену однотонным нежно серым и не угадала…