SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
es excelenteee, lo dejo en la opción de que el sensor reconozca y perfecto en las noches en la cocina, lo malo que no distingue cuanto está claro para que no prenda, pero por el precio es lo de menos, alumbra muy bien!
seems to work fine
great for power outtages!
Super igual a la descripción,ya había pedido antes y no defrauda, excelente luz y sensor de movimiento .
Modéle 1 couleur , 50 cm: conforme à l'offre, emballage insuffisant: juste un carton léger, la réglette est arrivée abimée, pas de protection sur le dépoli. Elle fonctionne correctement, le défaut esthétique ne me gène pas pour l'usage prévu, mais aurait pu être rédhibitoire.
I was surprised how good this is. I put it in the bathroom for nighttime visits- much softer on the yes than the ceiling light.
Great little light. Not sure how long the charge lasts. Have had it on for about an hour. Comes with night magnet strips so you can detach easily.
Výborné na osvetlenie skrinky spolujazdca v aute.
I put this under my cabinet and I love that it turns on when you walk up to it
buena luz intensa y fácil de ubicarla
battery life is good is easy to install and can be use in different places
good!!
Es recargable, no esperaba eso, se ve bien
for the money they work great for what we needed them for
Решил сделать подарок, чем обрадовал друзей. Они и не знали что это но когда в н стало работать им было радостно., когда в томное время суток вставая с кровати пол освещался и они без труда передвигались в спальной
it's bright but not really bright I mean it works I'm going to have to buy another one for the other side of my closet cuz it's too big I guess
me agrado mucho muy practica y se puede transportar si así lo deseas. perfectamente para los lugares del cuarto donde no hay mucha luz.
My second time ordered this. The proximity detection works but battery capacity is not great. Shipping was very fast.