SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ОЧЕНЬ КРАСИВЫЙ БУКЕТ, пришел в отличном состоянии!! мне очень понравился, для подарка вообще отлично, всем советую!!!
Je vous remercie pour votre service, j'ai reçu le colis sans problème est comme indiqué sur la photo, la livraison était même plus rapide que la date indiquée, vous pouvez faire confiance et acheter !
es ist heile angekommen und es sehr schnell ankommen sollte eigentlich erst am 10 ankommen
the first time the two men were together was when they were in the car and the other one came to the door to ask me if they
Esta súper precioso tenía miedo llegara mal o muy chiquito mide aprox unos 40 cm viene muy bien envuelto llego en Excelentw estado me encanto supero mis espectativas lo quiero para un regalo de cumpleaños
So gorgeous looks exactly like the picture shipment was so fast 🌸🎀
sooooo so so cute got it for my daughter and she absolutely loved it it’s great material and put together well!
Looks exactly like the picture and was packed very good. Really happy with it!!
Igual que en la descripción, llego muy rápido y muy bien empaquetado . Está hermoso
Super tolles Plüschtier Bouquet. Habe es für einen Freund zum Geburtstag gekauft - hoffentlich gefällt es ihm. Entspricht exakt den Fotos!
Tal como en las imágenes, muy buena calidad y acabado. Llegó en poco tiempo. Vendedor recomendado!!!
uuuuu skibidi sigma Ohio rizzler gyat toilet uuuuu skibidi sigma Ohio rizzler gyat toilet uuuuu skibidi sigma Ohio rizzler gyat toilet
Je suis super content de mon achat livraison en sept jours, l’image en vente est-ce qu’on reçoit est identique ! Merci énormément je recommande à 1000 %😍
Absolutely amazing I got it for my girlfriend and I can tell she's going to love it it's an amazing size as well
Shipping was a lot faster than expected. The estimated delivery was on the 27th but it came on the 21st almost a week earlier. Product comes as expected, looks the same as the picture. Good product and great delivery.
very beautifull and cute my friend likes it so much i’m gonna buy it also for another friend because its good
Muy lindo el ramo es precioso y las flores son muy lindas al igual que el peluche que incluye, todo muy bonito lo recomiendo mucho, es un lindo regalo ya sea de cumpleaños o alguna celebración, a la persona a la que se lo entregues créeme que estará satisfecha yo misma quisiera uno jajsj, lindo 💕
Very nice quality product with a nice smell about it, girlfriend loved this hello Kitty product a lot
mooiste bouquet wat ik ooit heb gezien her is het zeker waard zeker halen
Ich bin zufrieden mit dieser Qualität und meine Freundin auch,vor allem als ich das meine Freundin geschenkt habe, hat sie sich übelst gefreut. Also ich kann euch das Geschenk nur empfehlen.
very beautiful my daughter loves it for her birthday
TOP livraison super rapide je suis surpis venant d ali express, colis super bien emballé et protégé ! je recommande de ouf pour le prix 👍👍👍
Llego muy bien el pedido, justo en la fecha que marcaba de entrega, muy bien protegido para que no se maltrate
Beautiful. Fantastic buy . Looks great and smells very nice . Will definitely buy more as gifts . My daughter is an avid hello kitty fan . She loves it .
Çok iyi paketleme, güzel boyut, hasarsız geldi. Beğendim.