SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente servicio! batería en buen estado funcionamiento mini dron funciona perfecto
Parfait
Bardzo fajna zabawka polecam
This drone is a less expensive version of the HolyStone HS210. It does everything the HS210 can do and it even has the same batteries. You can get this drone with 2 extra batteries. Extra propellers ... and a single charger. Two AA batteries needed for the remote. It has the trim ... headless mode ... which I never use ... flip and so on. It is pretty stable in the air. No trim adjustment needed. Flight time is about 8 min. It take 80 min to charge. This is a great drone for kid or adult.
easy to fly, very gentle drone to practice.
Great little toy. Fast and stable in air. It also has an awesome flip tick it can perform in the air.
A cool little drone flys about 5 min per charge.
Muy contento, el producto funciona muy bien. Envío rápido y vendedor muy fiable.
Maravilloso. Regalo perfecto para un niño a partir de los 6 años.
צעצוע טוב לילדים וגם למי שאוהב להטיס רחפן בבית כשבחוץ יש רוח או גשם וגם מעולה ללמידה בשביל מטוסים מתחילים מאוד פשוט להפעלה ועמיד בצורה מפתיעה
great toy. everything as expected
Nice toy, very good for beginners. Fast delivery. Recommended.
Thanks for the item
작동 잘 됩니다.. 비행 시간이 좀 짧은게 아쉽습니다
c'est un beau cadeau pour les enfants. livraison rapide
Flies better than some of the expensive drones I own. These are almost silent to run, good flight time, and flies amazingly well, shipped fast and packaged well, would definitely recommend them and the seller
So I heard the rumor mill talking about red PCB boards instead of the green ones. Making in a different protocol or whatever. Regardless, minecame with the green board. buy this quad. no. buy two.
it works great but the home button doesnt work. And headless button also doesnt work. futher on works everthing great
just arrived. I haven't used it yet, charging batteries and will put another review later, but it looks really cool, and thanks for 200mah batteries.
Molto bello e funzionale, divertente perché essendo piccolo pi puó usare anche in casa. Unico consiglio é quello di prendere più di una batteria perché una batteria dura all’incirca 5 minuti.