SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me arrependi de não ter tido comprado um maior pq a cabeça do nobu ficou cortada😔. É simplesmente lindo, mas diferente do anúncio o fundo não é branco!! É mais amareladinho oq eu preferi.
schön größ und guter stoff
обирала розмір рандомно, в цілому непогано, але розраховувала на більший розмір, краще беріть великий плакат, не пошкодуєте
veel kleiner dan verwacht maar toch wel heel erg leuk
la tela es media extraña pero se ve bien el estampado, eso si pensé que la tela iba a ser de las típicas telas de banderas y no, es como suavecita pero el estampado es perfecto
SO HAPPY 😭 its very big and long not wide which i thought it would be but i still LOVE IT definitely worth the money 🖤🖤🖤
muy lindo, no use las pinzas que traía para colgar pero pegó bien con cinta adhesiva.
Calidad 10/10, la tela es finita y se ajusta bien en cualquier lugar, es más pequeño de lo que pensaba pero por el precio es algo que vale mucho la pena, las imágenes son de muy buena calidad y me llegó en poco tiempo, es genial para colgarlo en tu habitación
cute
첨에 뜯어서 봤을땐 픽셀이 좀 깨져서 ㅂㄹ인가 했는데 막상 다니까 그렇게 깨진지도 잘 안보이고 ㄱㅊ은듯. 재질은 얇은 천?재질
大満足すぎるすごいかわいい
배경이 흰색이 아니라 베이지톤이지만, 빈티지 느낌으로 봐 줄 정도는 되는 것 같아요! 작은 사이즈는 그림이 좀 잘리지만, 저렴하고 선명해서 가볍게 인테리어 용으로 좋아요~
this is so cuteeee. i love nana !