SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
KHL a maximum of 48 size and a little want longer. 50 will already be like a caterpillar.
It is just as the picture, the size is correct. It's not very thick but it feels warm. Recommended
Nice and softish
Yakiste Super!!!
This is not the first time I have taken a golfer. The recent delivery is glad-11 days. Pleasant to the body, on the OG 100 cm (48 P) fits the figure, if you want to be as a sweater, freer-take a larger size. From the bag on the first golf, there were pellets, but the pill machine helped)) the color is actually something between my photo and the store's photo.
Arriving in eight days. I like it because it's a good size, and even though it's stretched out, the neck is close to the neck. I'll wear it well.
So incredibly soft! Very shocked with the quality. Ordering more.
Get soft!!
It is my favorite color I love and I fit very well, I arrive soon I will buy again thanks
Very soft. Great sweater!
Fits well, that’s why I bought a second one
Golfer garnoi, m'yakenky, juge to Tila. The number of roasts and brudo-roast sprouts. 2 x To go to our 52 rozmir, to stretch out.
Feels soft and looks flattering. I would buy again
Cool turtleneck! Chest - 37" (94 cm), height 5'2" (158 cm) ordered size XL. Of course, long sleeves, but this is inevitable)) In any case, I love it. Thank you!
OUTSTANDING merchandise and service - HIGHLY RECOMMENDED!!
Nice sweater, comfy, thin and soft material. Good quality.
Golf super! Beautiful and the fabric is nice. For a girl, height 169 cm, t.66, HIPS. 95 sat down as I wanted.
Arrived in exelent conditions, the texture is nice, the fabric is good quality, the neck is nice, the fit is good, it is very soft, the design is beautiful however it is not thick the fabric but it is very pleasant to the touch, I recommend this store
The size is perfect. It's warm. Good in flexibility. No water. There was no label and a suspicion that the label was attached as strange as a picture on the neck was used.
The product arrived quickly! the fabric quality is good, but I took XXL to my medium and it is tight for me, only under the jacket
I took rosmir KHL. I'm Wearing C-m. I took such a rozmir for the sleeves of the Buli dovshi and the jacket herself did not lie down to the Tyle. Material juge age. Bila kofta trohi I will need to wear a little bit of a little about tilesolor. The neck does not press and stretch (you can slightly push into the same with a makiyazhy). The thread is dull, the seam is normal. Shipping is not a Bula dovoy
i will take more....verrry goid ,very soft....may for one size more
Cute same as in the promotion Miami color all equal
Fleshy and pleasant to the body. Good quality. For 176 growth. OG 98. Shoulder 40 arm to bone 60-sat down normally. Good store, originally ordered a different color but then changed her mind and asked to change. Responds quickly. Recommend product and seller
Really good sweater sleeve long quality is good, recommend