SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is lovely, I can't stop staring at my finger.
The ring is super nice, it shines cute, I stay a little big and I'm size 5
Arrive very quickly and the same as in the photo, magnificent
Very beautiful and sweeter than the picture and his reputation I would recommend it
Looks so beautiful I love it came exactly as it is in the picture and fits so well to my finger
Nice ans Shiny ✨ A bit big for me but my mom Will love It.
That ring is the face of wealth. Beautiful congratulations to the store Thank you very much
Beautiful for a strong shine but keep it from the water and soap and perfume to change
The ring is identical to the picture 100% beautiful and comfortable the size is accurate
The ring is so gorgeous and glittering Love it. ❤️
The ring is super. thanks to the store for the fast delivery!
Perfect statement ring. If you like massive and sparkling - here you go. To the USA - 10 days delivery
It's perfect I was scared of the size but it fits perfectly and it's just as described. Well done
Very tiny... unfortunately it only fit on the smallest finger
Beautiful!! Equal to the store's photos, super bright. I hope it will last like this for a while
Wow, I'm satisfied with a lot of sparkles, so I got a size 7, but I got a little big and repurchased to 6. Hy
It is a very beautiful high quality ring metal and stones shine very beautiful. I like the quality
It is very beautiful shines a lot of my charm and I arrive on the date
I bought a review and it's really the best for the price! It's over ~ ~ It's nonsense that this is 2,000 won. I just wish I had a small size. Edo
Beautiful ring I arrive long before the date I am happy
The delivery is fast, I am very happy with this price.
Size is too small. What is 8, what is 9 the same size, how can it be? Beautiful, powerful, prominent. The coating is cheap, I do not recommend to water.
I love it...... exactly as seen. thanks to the store
Wonderful! They look like they're from a jeweler. Massive decent. They reached Poland in a week
This ring is so beautiful and possibly even real silver that I have now bought it for the second time!!⭐