SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the second purchase. The size 7 fits well on the side of the side.
The truth the design, tone and stones are beautiful. Thanks
I only refer to the late Korean, but like the late ones, it is a little beautiful. If you like this style, you will not be disappointed. I reordered it with size Miss.
Very beautiful, my wife love it, it is the second ring, because the first it is a little bit too big, but this is perfect! We recommend it!
It is very cute, it shines super nice, it comes to the size, I would order it again
I love it , the shipping is very fast . I got to golden one size 6
Nice, I like it but I hope it doesn't fade away quickly
It made me a little big, the size is correct looks nice
I am satisfied with the purchase the ring looks very nice I ordered size 7 and it suited me I have skinny fingers
The bomb, the bomb, the bomb, the ale I didn't think about the rozmir ((
Very nice silver ring corresponds to the description, I thank the store for his serious fast delivery. I recommend it to other customers to buy in his shop. No disappointment or regret. I note it.
I'm pretty... It's better because it's accurate and has weight.
It looks good and it is beautiful, only the central diamond is very big, but everything is fine☺️
It's beyond imagination. The finish is too clean. The ring is 1.2 carats of natural diamonds. The size is too big when I put domestic 9 or 10 on the ring and 10 on the ring.
Oooh this is so beautiful and it fit perfectly on my finger
The ring is very large, they said, with a spectacular glow. Very nice and very elegant!!
I'm pleasantly surprised, really like it! Will order one more! Fast shipping
Beautiful, just as in the descriptions, elegant, good finish, a lot of shine, just perfect, the measure is accurate I ordered 7 and it came to measure
It is very cute this super big but the size is correct
I loved the ring. I was surprised by the finish because it looks like a more expensive ring. I hope it will resist the use and time.
Jumaaal fakhamah akthirer sweet and proud of the other with your advice in❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.❤* The present document is being issued without formal editing.
Chic ring, wide, high, shimmering, 925 test, looks great, just super!
Too pretty for a number 9 It's a bit small
Perfect ring... only don't have good package, because come open... Miracle to find inside the ring...
The ring is lovely, I can't stop staring at my finger.