SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast, more beautiful in person, exact size as I ordered size 10
I love the details of the ringAnd the Pebble, the very cute design. Super I recommend.
Is the second one I ask for, and it really is very beautiful.♡♡♡They sent the correct size.♡Arrived in Mexico in two weeks.
This ring is very beautiful, I love it is the second one I buy to different extent I recommend it
At first glance is equal to the photo, super cute! And it took about 2 weeks to arrive. (chile)
Very nice, light and exact size. Looks much better in physique than in photos.
It is the same as the image I liked it very much arrived before the date
beautiful & cut. but it big for my small fingers ☹️
I was left with the desire last time I bought and it was bigger. I had to buy 3 and they are taaaaan cute
Feels like 7 size is thinner than 8 and 9. In width, in size of stone, etc.
I loved very beautiful and delicate I am very satisfied with my purchase fast shipping
Duzhe Garna kabluchka) in Ukraine came DECE for three tizhni. Rozmir picked up according to the comments, and actually guessed at the middle paletsy. For such a time offline, do not buy it for sure
Arrived earlier than the specified date, I took 8 for the size of the 17.5, sits well. I didn't communicate with the store, I'm satisfied with the purchase, I will order again :)
Beautiful, it looks good quality, as it is fantasy only take care not to be wet it, the order arrived earlier than expected
Wow, it's very cute and graceful, the stone is crimson red, I'm happy with everything.
Beautiful ringRozmir was known for 8 ale of a great, so yak in the money rozmir Mizh 7 t 8
Good product, it is very cute however I asked the wrong size, I will make a new purchase, it is necessary to use it to see if it does not rust and wear easy
Beautiful ring. covered with transparent varnish so as not to turn black. I will write in a week. and so very beautiful! for its price top
this ring is so beautiful that I had to order another one. it Is perfect and looks better than the price.
I arrived although the shipment was very late but, it was not that it arrived
It is nice, match the description and the size is suitable. Good product
Really, really pretty. A little big in 52 but great. Thank you very much store. I recommend, it's my choice.
Beautiful, it is as it is seen in the images and the delivery was much earlier than expected.
arrived fast i bought two rings they are both equal to the description I'm satisfied with my order thank you store
Nice item exactly as on photos... Arrived in a 3 weeks