SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
más pequeñas que el mismo modelo de la misma marca de tela
zapatillas de buena calidad por el precio que tienen. sirven para cuando llueve, y que no son de tela.
Han llegado 3 días antes de lo previsto, pero tengo un problema con la talla, es España tengo el 38, me pedí el 38 en blancas y venían un poco grandes, les puse una plantilla y arreglado, pero ahora me he comprado las negras en el 37 y me quedan muy pequeñas. Por lo demás todo genial.
Tuve que devolverlos por la talla, siempre pido el 45 en España pero será el material que he tenido que pedir un número más para que no me choque en el dedo gordo. por lo demás, muy recomendable, esta marca es muy buena.
Exactamente como esperaba que fueran. Son muy cómodas. Compré el número 45, que es el que calzo habitualmente, y me van perfectas.
Buena Calidad, envió rápido, acorde a la descripcion.
Súper cómodas. El tallaje correcto.
все супер! кросівки прийшли за 12 днів. дуже зручні
quality is very good and the are very comfortable
A little too short, but usable.
They are very light and look great, we'll see if they work good while using them a lot.
las zapatillas son ideales, buena relación calidad precio
신발 디자인이 발볼이 넓어도 편하게 들어가도록 디자인되었습니다. 다만 발등이 놓은 경우 여전히 조이는 느낌이 있어, 추가로 디자인이 있으면 좋을 것 같습니다.
повноцінні розміри, відповідають опису
Perfectas,súper flexibles,las medidas coinciden con la guía de tallas
Good product. I'll buy more from Hobibear.
Todo correcto, según lo esperado. Ha sido la primera marca barefoot que he comprado y voy cómoda, ya es el tercer par que me compro de esta marca (distintos modelos). Es buena calidad precio.
polecam, buty bardzo wygodne!
На 24,3 стопу підійшов 39 розмір. Якість чудова!
buenísimas! suaves y la talla acorde a las medidas
Genial calidad/precio. Tengo el pie muy ancho, me mide casi 10cm de ancho, y aunque me faltarían unos milímetros, voy cómoda y puedo expandir totalmente los dedos de los pies. Me es muy difícil encontrar zapatos que encajen con mis medidas (23,9cm x 9,9cm), y estoy contenta con estos.
Envío rápido, muy contento, son como en la descripción, muy cómodas, se ve y se siente buena calidad. Dudaba con el número porque tengo el pie muy grande pero la talla es exacta con respecto a cualquiera de mis calzados. Estoy muy contento y voy a repetir seguro probando otros modelos.
hermosas y comodas
Дуже зручні. Просто супер.
Comodísimos y quedan genial con cualquier combinación de ropa, además el material PU es algo más aislante de la humedad que la versión sencilla.