SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
buty bardzo wygodne, to już moje drugie polecam
Hobibear is my new favorite. Size 47 fits perfectly to 29.5cm foot plus orthotic insoles.
я дуже задоволена. Суперова якість за таку ціну! пережили дощ і не промокли. Розмір підійшов супер. Ніякого стороннього запаху не мають. Прийшли швидко. це моє перше босоноге взуття і мені хочеться додати щось під п'ятку для пом'якшення ходи, але це індивідуально, до продавця немає питань. Рекомендую!
after reading the reviews I was skeptical of buying them..... I received them on time and I'm quite happy with the product...... they were in great shape and they put perfectly..... I'm very pleased with my order.
без запаху і мякі. продала бо розмір завеликий на ногу 25.5.
Najwygodniejsze buty jakie kiedykolwiek miałam na nogach! Mam bardzo szeroką stopę, wszystkie standardowe buty zawsze gdzieś mnie uwierają, albo jest zbyt ciasno w śródstopie albo w palce, a tu jest idealnie. Podeszwa nie jest ani zbyt cienka ani zbyt gruba, nie czuć zbyt mocno nierównego podłoża, ale nie są sztywne jak standardowe buty. Polecam zdecydowanie jeżeli ktoś ma np. plaskostopie albo haluksy, bo te buty dają naprawdę ogromny komfort podczas chodzenia. Po pierwszym spacerze wiedziałam, że będą moim numerem jeden! Polecam z czystym sercem, cena zdecydowanie konkurencyjna do tego, co jest dostępne na rodzimym rynku.
4o par que pido (aunque unos no me llegaron), pero voy a pedir muchos más, tiraré mis tennis viejos y compraré puros Hobibear 💚
Es el tercer par que tengo de la marca Hobibear y estoy encantado. Tengo las marrones, las negras y otras que son deportivas. Son comodísimas.
muy cómodas.
renvoyées malheureusement ne conviennent pas à mon mari
را ئع ومريح للمشي
los zapatos super cómodos, me gustaron mucho, el color, la comodidad. todo lo que necesitas en su zapato barefoot
best flat shoes ever
Las segundas que compro! Geniales
Hermosas y muy cómodas. Las recomiendo para toda edad y para toda la familia, yo me he comprado ya dos pares y a mi hija también le compré
I am absolutely satisfied. It is best to stick to the manufacturer's table. If there is a big difference between your foot width and your foot length, I would recommend taking a pair of shoes that are in the middle (not too long, not too narrow). You can then use this shoe to see whether you want a narrower shoe that is shorter or a wider shoe that is longer.
Super bonitas y cómodas. No me arrepiento de la compra, sin duda seguiré comprando en esa tienda. Producto totalmente confiable.
Są świetne. Kupiłam kolejne, tym razem w innym kolorze. Polecam na szerokie stopy lub z krzywym haluksem. Nic nie uciska. But nie jest za luźny. Jak się człowiek przyzwyczai to potem ciężko inne buty założyć.
Sizing is right and they are comfortable. The eco lether is almost no breathable therefore shoes are good only for colder days.