SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
linda
I was very satisfied with the purchase. .. Arrived very well and days before the estimated date.
Very soft, nice to the body, beautiful, arrived quickly, thanks to the store
Thin, but pleasant to feel.
As the image
Mʼyak sweater, short sleeve, I have a 1,70
Linda, amei :)
I really liked the mesh and the model
Super stretch I loved it is super comfortable although it is light, very warm
The sweater is soft and pleasant to the touch, but it is overshadowy that the seam was loose when trying on
Very nice!! They arrived very quickly in Mexico, as is the description!! :)
very like on the picture, looks small but is very stretchy
It is very beautiful, the ends on the cuffs and on the neck very elegant, good quality
I loved it I see it small but ai daughter will be perfect
Perfect for a French size: 36 only.
It is blouse type for the price is OK. Is thin but it looked good like this for cool weather. The color is very nice
nice and good quality
It is beautiful and the color as is, it only made me a little small but it is fine and the fabric is soft warm
Cute stretch but I think it only remains a size from xs to m to a size G I don't think it will remain because it would be visually deformed
Great golf. height 182 and length and sleeveThe fabric is soft and pleasant to the body
Looks beautiful stall, is smooth and the details in front are equal behind.
Blouse I like it is pleasant to the touch, it fits well, the perfect color in general I am happy with the purchase
I received the parcel on time. good color as indicated in the sait. soft and comfortable. My size is 46-48.for me just. Advise to buy
I am delighted, delicate and soft, it stretches, fast shipping. Lovely
Sleeve short on size s. But otherwise the quality is good, very nice soft. Color as photo.