SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spectacular, good fabric and beautiful color
Love it
Size 44-46 European. Soft. short
very impressed with this navy turtleneck sweater! it was only available in One Size. At 125lbs, 34/36C it fits great. very Soft and stretchy. the neck is soft and not constricting. arm length fine. it does fall right at my pants waist so if i bend over it will ride up. i wear a longer tank top underneath. i will order in more colors!! thank you
Beautiful color. Soft, quality material. Relatively fast arrival. Runs quite small. I'm 5'4" 125 lb and I'd say it's a bit too snug for comfort. It's form fitting on me. I'll be trimming it and using it as part of a costume, though, so I'm pleased with the product. A smaller person could easily use this as a nice fall-weather shirt.
Excellent quality
very cute, love it
Super cute, but a little small to be one size
Super Light warm
Best just like pictures!!!
Adei has a great quality the recommended fabric
I made two shrears, yakiste Garna, mʼyakyi and tsyna chudova.
It's very nice, I just think it's a bit short, I'll see later when I try it on, thank you...
I love it
Satisfied with my purchase good material suabe and stretch which is comfortable equal to the image
Very cute. The shipping was super fast.
yes
See thru if u have big boobs it stretches the material, soft material not scratchy do recommend
For the price well, but it is more for one size girl
For 3,5 dollars excellent! Even though I'm not a fan of black. But the quality of this thing is super. Will not be ashamed to wear. On XS-s
Love it
Nice to the body, the size is accurate, recommend
Perfect. The color is beautiful, but very small
Product of excellent quality, Seller
Is really good and fast!!!!!!!!!!!!!