SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Useful hook, solidly made. I'll use it to hang up parts of my vacuum cleaner to keep it out of the way when not in use.
Entrega rápida y artículo en perfecta condiciones
Bardzo przyzwoicie zrobione. Dołączone dwa komplety kołków. Do "twardej" i "miękkiej" ściany.
이 후크 상품은 알리 익스프레스에서 구매했습니다. 접이식 자전거 두개 올렸는데 잘버티네요. 천원마트 와 코인할인, 특가등을 비교하면서 가장 합리적인 가격의 상품을 골라 구매했으며, 가격 대비 상품의 퀄리티는 괜찮은 편이라 또 구매할 가능성이 있는 상품입니다. 즐쇼!!!!!! 재질도 뻑뻑하지 않고 부드러워 국내에선 이 가격으로 못삽니다.
seems very good. strong enough to hold the bicycle.
a mustang buy for every shop. durable
Good
thanks
Ok
товар відповідає опису Доволі якісно виконаний. Метал міцний , гнутись від ваги велосипеда не повинен, оранжевий колір прогумований. в комлекті 4 дюбелі для кріплення в стіну
Resistente e ben fatto… sorpreso
Très pratique. Bon produit, j’en rachèterais. Pas encore posé mais on voit bien que le produit sera efficace.
Дякую, пакування дуже хороше нічого не пошкодилося, також кріплення в комплекті, буду замовляти і ще……кацапи виродки і вбивці
livraison rapide et produit conforme
veramente un ottimo prodotto, sono molto soddisfatto, ho ricevuto la merce in pochissimo tempo, tutto perfetto, consiglio il negozio .
très bon crochets. ce n'est pas mon premier achat
es super útil la escuadra y viene forrada de goma para que no se arañe lo que vallas a enganchar,se ve que soporta bastante peso a pesar de que es pequeña
El pedido llegó bien envuelto y sin daños aparentes. Falta ver que se ajusta a la descripción del vendedor y que funcione perfectamente.
Fast shipping.
producto de buena calidad, funcional para colgar la escalera. recomendable
Product as described, visually looks well made with quality. Is sturdy enough for hanging my ladder. Definitely will purchase more from this product for other purposes too.
very strong material and fast delivery. thx
이런게 있는줄도 모르고있었네요.. 필요했던거라 좋아요^^
튼튼하고, 마무리도 잘 되었고, 가격대비 가성비가 좋습니다.
Perfecto para la mesa de planchar