We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
Nice necklace, it is as the image, the only thing is that I have been struggling for a ring to open and disconnect with the chain but nothing that is not solved with a few pincitas, I have 3 weeks using it and it has not changed its color
Everything is OK. The live necklace looks extra. I recommend the store
I took it to my daughter as if it were very beautiful, I received it after 18 days
Excellent quality, the size is perfect, identical to the photo, I loved it
BEAUTIFUL. looks like real gold and looks like really good quality. I love this.
I was satisfied with the purchase! I will order more!)
Absolutely beautiful! I used it in the shower and after three washes still beautiful! Good quality! Awesome gift!
The chain looks a little fragile, still the necklace is very nice
It is very elegant and fine, I would buy it again without a doubt
I liked it a lot
Very nice the only one but the chain seems quite weak, we will see how long it lasts
Absolutely stunning and amazing quality looks so expensive looking for the price!
Very fast delivery, very satisfied, I order for the second time, everything is the same as in the photo, I advise everyone :)
Very nice, I hope it's really Steel and stays that beautiful. I asked for more
Very happy better than I expected, good quality.
The heart is beautiful. I love the COLOR. The chain looks very good quality, I ordered it on July 22 and it arrived on August 3.
Beautiful, there is no other word to describe it. It looks very good, of a lot of quality, I expected the charm to be a little bigger, but outside of that everything perfect. The store sent it in one day and it took 20 days to reach Mexico. Recommended.
Necklace is beautiful, but I thought it would be little bit bigger
I love the quality is very good until I shower with it and continue as wine I love