SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very nice bag, cheap, quality at the top! The store is excellent .. I recommend more.
Amazing quality.
This bag is worth the price, very good material. You can feel the weight of the bag. I love it. Secondly delivery was amazing. I am impressed.
Linda linda
Very gorgeous bag Mind you, it is for fashion and only has a space for lipstick, ATM card and one or two piece of tissues Beautiful and unusual bag It arrived fast and well packaged...
Beautiful
I received the bag faster than expected and I love it
beautiful
Absolutely beautiful. 10/10
I love love it so cute
Happy with my purchase. An ideal bag to go out. Beautiful every detail. The only downside I find is that it is very small inside, I don't know if I fit the phone despite how big or spacious it looks on the outside. I like Me to fit the keys and little else
love this bag so much it is so unusual I couldn't pass it without purchase
item is very nice. Love it
so cute
It's so cute but the packing space is too small
Beautiful but the bag is small we can't put much inside
gorgeous gorgeous bag gosh love it exactly as pictured. I definitely recommend it ❤️❤️❤️
it's even better in person than the picture.
Perfect ! Shipping was very fast ordered on the 20/09 and shipped out on the 22/09 and I received it the 27/09 !
Delivery on time and in perfect condition, product equal to photo
Wonderful I would buy again!! The quality and price relation is good, and it’s not very big inside. You cannot really fit the phone, but it looks so stylish and I love the quality!! It comes with a strap that you can adjust and as well four hoops that will fit the strap when you fold it; really, it’s fantastic thank you store.
Cute bag true to pictures
quality perfect
The package arrived much earlier than the delivery date. I am shocked at the quality of the bag it is heavy it looks like a luxury bag. Small flat there is just a small kit to be able to put your things there so I think more to wear it in the evening. Otherwise it is perfect! And the store has packed the package very well see the pictures. Many thanks for this purchase
I received it in 4 days when it was planned in 5D I was super shocked at the speed and we talk about the quality?? I was super scared but the bag really inShoulder shoulder provided with