SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
Looks good. Not so good mechanics. It's ok for it's price.
Satisfied with the purchase, I will still follow up and update your performance on a day-to-day basis
muy bien
Excellent service, the watch very well so far has been 2 weeks. It comes to you before the established time
Arrived very quickly, 2 weeks, quality top. Quite worth the money! I advise everyone, by the way, the plant is enough for 3 days, but if they are on the hand, then you don't need to start them!
This product is really worth apena, and as the seen in the ad it has no battery do not need rope and automatic and really very beautiful recommend!
Very beautiful, are congratulated and the quality is very good, we will wait for the durability of it now
As a godchild. The lanceshark fluttered, one of them all virishil with a slobble of two lunches. TI, HTO vvazkho, Sho lantsyug zmenshichi niyak is not possible-it's just really important to go to the pershi three lanki for all things.
luxurious watch, looks very premium . I gave it to may dad and he loved it. thanks for the price and quantity. esta super!
Thanks
For the price great quality
Top clock perfect operation, it was very worthwhile.
Very beautiful watch, recommend
veio muito bem embalado, relógio muito bonito está funcionando perfeitamente
Great watch I have one and love it this new one is for my son
hermoso, Reloj muy llamativo mecánico realmente y de acero inoxidable, adicional el tema del medidor de cuentas y cálculos muy buen reloj
já comprei varios, e sempre deu tudo certo, de acordo com as características descritas !
Great just what I ordered thank you top marks ☆☆☆☆☆ well recommend seller
Bonito diseño que luce excelente para cualquier ocasión, mecanismo automático y visible lo que lo hace ver moderno y a la moda
ótimo