SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
Very good beautiful I will buy for sure one more delay but a great quality Arrives!!!!
nice product... well packed and working properly. store highly recommended
It looks very good quality, it is robust, it weighs, I have not check the water resistance but I am very satisfied
Good quality for the price, I would buy again, all in order
Excellent Product, good quality in its finish, the strap is a little simple but it is also very beautiful and at an excellent price for the quality of the product
Arrived late due to the Post Office.
Very top products, very high quality. I'll buy again.
Good automatic cute watch as described in the description
product are very good and received in time... very good watch
Very good product, arrived very quickly. Yet. Or I try it, since it is a gift for Christmas. But everything looks good. Does not come with box
Very beautiful the watch, I liked the purchase, I bought it for me, but I think I will put it in the store to sell $
Very beautiful the watch as shown in the store are very beautiful all models, it is recommended 100% the store and the product
It took a long time to arrive, please improve the logistics when you arrive here in Brazil, there were many products that took more than 2 months to arrive
man... For this price you get something really great!! It's pretty heavy. The watch itself looks very good and expensive. it's not a seiko quality but still I'm very very impressed. Delivery was super fast 7 days. Thank you store!!!
Very good quality shipping was fast
Very happy with this watch the truth is that its color is beautiful and its machinery in sight is impressive, very happy to have made this purchase
Very nice pleasure, thank you very well arrived a little late from what was said but almost nothing thanks to Aliexpress and the store
Congratulations arrived very quickly to sell, the watch and of good quality, came in the very safe bubble bag, it was worth Brazil.
Congratulations arrived very quickly to sell it is of good quality already the room I bought, it was worth Brazil.
Very good, very beautiful. It's just bad to shrink the bracelet.
Great and important, quiet. Purchase of fuel. Seller and store recommend.
Great project definitely buy again bought 4 very pleased
The excellent truth watch works and looks the same as the image
Beautiful Clock,,, very elegantFine manufacturing finishes,,, Same as the promotion picture,, fast shipping,, arrived before the estimated date, hits store, I recommend it
Super recommend I'm very happy