SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
really love this watch
Watch came in good packaging also very good quality for the price I plan on wearing this for outings I definitely going to order from here…
Is beautiful and arrived before the estimated time. I loved
Looks very very pro, very good heavy but justified, highly recommended
Good grating of good material, it was a bit big for me but I was able to remove links and it was perfect
This store is very, very, very reliable. Thank you from the heart. Beautiful watches. The product is very strong and good. Thank you again. Arrived within five days. Very fast shipping.
Great material. Beautiful, it works perfectly. Arrived well packed. In the box, with manual. All right. I bought two.
Perfect as in the ad, and arrived before the deadline
The watch is very top, I liked it very much and recommend it for sure.
ho be honest very good quality, I love it. I will buy more
The product arrived very well packed, it is very beautiful, my husband loved it, I will buy it again, I arrived before the deadline, congratulations
Great product
Perfect waiting time item as the description Great store
Very Nice, the quality of the materials excellent, the only thing that I do not arrive in the watch case, recommend me
... Excellent quality price... Pag well... The materials look good quality... Perfect for the price that marks... Arrived in Jalisco Mexico in 14 days
I liked the watch. I only found it a little light but I liked it and arrived before the scheduled date
On A trip I arrive at my home I will try it when I return but since I have already bought others they have turned out well.
Good watch for the price, very nice and arrived fast
It is a very beautiful watch, with a heavy body because of the material, at the moment it works well,
Good I liked it very much I'm glad with the watch
And allego. Good to buy I recommend it
Product matches the ad, very beautiful watch congratulations would buy again.
Very beautiful and at a good price, it works great, I recommend it,
Top excellent cost benefit already bought 5 units recommend.
Great watch, excellent quality, identical to how they show it in the publication, just need to use it and see how durable it is.