SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
Beautiful watch, very well described, luxury, very good size for me, I only have the immense desire that the materials of the machinery be of quality to last, hopefully it is good steel and good temper, arrived 5 days before the promised date perfect packaging, excellent store.
Impressive, rather massive watch, nicely machined…..a very good value.
Good watch weight ideal gives exact time lasts in movi. I got its mechanism enough enough
they deserve 7 not 5
Very nice, nothing to envy others...
Comes without box is beautiful bright, arrived super fast
Excellent store... The product arrived before the deadline came well packed... Product of excellent quality.
I like it would buy again for sure, you can buy without fear
Product arrived in perfect condition well packed I will be buying more again
The allotted time was 11 days, arrived in 4 days, surprised me in the speed and product, the watch is very beautiful and light, super recommend, not counting on the packaging, congratulations to the store
Good store everything correct and well packaged! Recommended!
The watch is first .... very good and beautiful quality .... I made otest in the water leaving it in one day to another it was approved!
Top watch, I just thought it was bad that this time it didn't come in the box, and in this shipment as it takes a lot, more than a month in waiting
Delighted with the product, good quality
The product came perfect... One detail is that you didn't come in a little box to be able to give... Apart from that I liked the product... Arrived on the precise date.
Great Product
Excellent Product, super fast shipping.
Very good product well received in good conditions thanks a lot
Beautiful watch works well has come back once in a while with the hand the balance mechanism is not necessarily enough to keep it in function. Away his answers everything has done but wait
Great value watch. The strap is not fully adjustable, you can only remove a maximum of 4 links and it still remains loose on my wrist. The strap buckle doesn't lock tightly and it rattles. Still 5 stars when considering the price of this, I would buy this again and I would buy this as a gift.
Arrived earlier than expected in very good condition excellent quality as the supplier says
100% recommended!! "does not come with your box" still exelente thank you!!
Excellent watch and very good store, he always send the watch in this box of the body of the case, so the watch comes safe, very good.
Arrived now, working, a pity that in Brazil they are taxing everything... I was still happy with the product
Are like the others, spectacular and their perfect mechanism. I recommend the store.