SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buyers Show
luxurious watch, looks very premium . I gave it to may dad and he loved it. thanks for the price and quantity. esta super!
Thanks
For the price great quality
Top clock perfect operation, it was very worthwhile.
Great watch. Good quality materials and a very beautiful design
So far I'm quite enjoying the watch. Beautiful and efficient. I still can't evaluate the durability.
Very beautiful watch, recommend
Product very well protected. Arrived in my country (in LATAM), in less than two weeks. Quality materials. I would definitely buy again.
Good quality, looks very elegant
Very good the Watch personally shows the quality for a well-considered value
Very good watch recommend
Excellent Product
The model is beautiful and identical to the photo. I still don't know if the strap is stainless steel or that material that corrodes with sweat...
Very beautiful the well-built watch has a good weight for the value note 10
Excellent quality and beauty, however the hands are confused with the bottom of the clock you can hardly see the time clearly
The product arrived very fast and the watch looks very elegant and good quality, but my expectations 100% recommended
Very well packed, commitment to product operation and customer well being. Beautiful automatic watch. Excellent. High quality. Recommended!!!
Well built watch, for those who like large watch. Is a good purchase option and looks high quality... Automatic
Excellent Product, delivery guaranteed. Arrived before the indicated deadline.
Congratulations arrived quickly to sell it, it is of good quality, it is already the room I buy. worth Brazil.
Quite impressed by the quality. Good value for the money.
I liked it quite exactly as in the photo
Very pretty, the bracelet is too big I will adjust it to my wrist, remains to be seen in time
Nice work watch. They are durable and look very nice.
Arrived fast, very nice watch of good quality, looks the same as in the publication. Although it does not bring a box, it is very well protected so that it does not hit or scratch.