SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
The delivery is very fast, the watch is super, there are a lot of functions that I didn't even know, I will take another watch with a different color
Beautiful but I find it difficult to connect the watch to my phone. If not it was quick and precise
I was really impressed it wasn’t cheap made it was a great gift
i did got my watch. Packed up rather good and delivery was quick.
Just a little crushed the box, the most all good
Arrived before the scheduled deadline, excellent quality material, I recommend, I would buy again, with several functions, I tested the heartbeat, it works properly, came with an extra plastic bracelet and with a USB cable, came just like the ad, well packed if I helped you I liked it there for me to help earn points.
I arrive earlier than expected, now I just have to taste it and chill
Very handsome. Well packed. Now let's see the durability
Superb watch received very fast I recommend this watch she's just awesome
After innumerable tries the T plugs for Samsung A24 וגלקסי S20
Product identical to the ad, very good, easy connection to the mobile and its app.
thank you it has arrived just now thank you again
All good, my daughter
Arrived ahead of schedule .. Good service. Good equipment
Looks good for the price
Beautiful watch I would love to buy it again and it came to me in good time x it
The watch itself is reset to factory settings often. Time goes astray.
Apparently product came working and arrived on time.
Beautiful and of excellent quality
wow it was good as same with photo thanks and delavery too fist with 5 days
I arrived on the promised date, the box fine. The quality looks good, everything ok meets the function
Excellent luxury Smart Watch. Functions well. Affordable. Smart Watch for Sport Activities cost even 399EUR in Finland. Fortunately I found this Sport Smart Watch. State of Finland namely destroyed all my good Smart Watches, several pieces, when I was a scientific-journalistic prisoner over six months without judgment. Bailiff Sirpa Myllyoja gave the criminal orders to destroy my possessions including tens of my Smart Watches, my Smart Phones, my Tabletts and my Mini Computers. Oulu Police Sari Isometsä-Tihinen: Investigation not started.
Does not hold the battery at all. Enough for half an hour. And then on to charge.
Very good