SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product arrived on time
It's great! I love it a lot and I arrive before the agreed date... Is of very good material
Everything is fine, the product is functional and complete.
It is a simple watch, and of quality, very good and quite functional.
This too beautiful I arrived super fast, I ordered it with its pink and metallic strap
Excellent purchase, arrived before the anticipated time and is just as the description
Great product arrived right
The smartwatch is 100% fit, a lot of different options, a little for me too much wallpaper/watch face so that the main options are in the background, it is more difficult to find them. The smartwatch app is poor, it contains ads. About 2m is enough to disconnect with the phone.
The last-minute bomb. Made shvidko. Garny and Shvidko
Excellent very beautiful and it doesn't take long to arrive, arrived ahead of time
Is exactly as in the description
Very good
Pretty good watch. Exceeded expectationsAnd it's good quality
Great product, but it was taxed at customs, it was still worth the cost benefit
Congratulations
I was surprised, price quality is more than I expected, for the price is more than it is worth!! You can listen to music and answer and even call and talk from the watch whenever it is connected to the mobile by Bluetooth is great my daughters loved it!!!
All good, very satisfied
Came exactly as in the advert. well packed. I plan to buy another one. It only took a long time to arrive because of my country's courier service because I recommend this vendor. Excellent product.
Everything as described and works. I am very satisfied
Arrived SIIIBellissisiooooooo and it works where you arrive day 17 and arrived today graceeeee
super
The delivery is very fast, the watch is super, there are a lot of functions that I didn't even know, I will take another watch with a different color
Beautiful but I find it difficult to connect the watch to my phone. If not it was quick and precise
I was really impressed it wasn’t cheap made it was a great gift
i did got my watch. Packed up rather good and delivery was quick.