SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it.
Beautiful watch ne charm be fascinated excellent material I will ask for more
The product is very good
works
Very nice, I have some difficulties to understand the watch, the box was a little crushed it would be good to improve that so that it comes with more protection, and as for the device it is super good, beautiful and luxury
Product as advertised, arrived well packed and fast.
Good quality I am pleasantly surprised and I arrive in Chile in 7 days.
Very well wrapped I really liked its appearance I have not tried it yet but I like it
Thank you! outwardly we will check the beautiful watch in the work. Came well packed
out standing quality I recommend fast delivery thank you Ali express
I loved very good
The box was crushed, but the clock intact. Now I'm loading it up to prove it soon :). Arrived very quickly to Viña del Mar, Chile
Hi, by mistake I put my order arrived but it hasn't arrived yet, I bought it yesterday, a thousand apologies
pretty Nice as a gift to My wife, Will see if working properly.
I loved
A cheap copy only receives calls is worth nothing and without the name of the caller does not receive wasap disconnects all the time a thing.
The class is a very cool watch, thank you very much for the fast delivery.
The order was delivered 16 days from the order. The clock works normally. Metal Under Gold looks super. But the Watch app on the phone does not work very well with the clock. To put your background on the clock, the app gives an error constantly. The rest of the menu in the application works well.
Excellent.
I love it, it arrived in 12 days. Faster than they told me.
Loved my beautiful Watch arrived before the Super Indico date
Watch⌚Excellent quality, very beautiful, you can buy I guarantee, it has been working right, it is small cell phone,Tchê overtop
Very cute and fulfills the function indicated in the detail... And arrived before the date...
It is a good watch but it is a little difficult to connect with Android.
Arrived very quickly and in excellent condition