SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice jewelry I just hope it really does hold on and it doesn't rust.
Very well really great I hope the color will not move with the time but otherwise nothing to say I recommend!
He's super pretty but a little fat, he would have been prettier thinner
Love them
How fast shipping
Very small and delicate beautiful bracelets, they shine a lot, the pebels are more beautiful than I imagined, they took a while to arrive, they arrived very well packaged, understand them!!
So beautiful. I am very happy with this purchase. Just not that my arms are very slender and they fit perfectly.
It has a very beautiful bright color, it can be adjusted a little to the wrist so it does not fall and it is comfortable, combined with other bracelets it looks great, I recommend it a lot!!! Took about 9 days to arrive
Sturdy and pretty. Unfortunately is a bit small for me so will give it to someone with thinner wrist. Fast delivery
I'm very impressed with the quality, I loved it so much and I already want to buy more things ❤️
The package super careful and with its case. A 10❤️
Very pretty! I took several as proposed in the photos of the site! I'm delighted with my purchase.
Very pretty bracelet and delivery on time
Love it so much. It hasn't gone off yet after 3 days
Beautiful Bracelet and excellent quality! I am more than delighted!! I recommend to 100%
Too high qualitative stainless steel barrel does not move I recommend ++++
Ordered 3 bracelets from this shop. I’m satisfied with the purchase so far. The items like the same as in the photo. Super fast delivery - it took about 7 days to deliver the parcel to Spain.
Once I was late from the shipping company took a month because the company lost my address, once you deserve a sweet and shiny, it was gone, note that if you are strong or your hand wide
Exactly like the picture, looks so good!!!
Just like in the photo. Precious and good quality bangles.
מהמם
Really nice
looks nice
I loooove it🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍
They look amazing and I love that they also fit a small wrist. I wear them daily even in the shower and it doesn’t tarnish…