SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely jewelry set. I just hope it last up to a year.
Beautiful, I hope it does not change color
Shipping very fast to Lithuania. Arrived in 2 weeks.
The truth is a very colorful set of tendrils, chain and bracelet. Good finish, elegant, it's really how it's described.
I arrived after the estimated date... But I arrive .. It is very cute as the picture shows
It is identical to the description and it comes without a box but a good packaging
I was arriving for 8 nov and I got 4 oct. I am very satisfied and happy why everything I have asked has reached me as which and before.,Super recommended. Thank you very muchIn the photos you can't see how beautiful it is.
Very satisfied with my product, it arrived in 20 days in lima I did not have to contact the store, I recommend the seller
its beutifull.
I liked the kit very much, except that the sample is coarsely arranged on the earrings-on one side, i.e. Is not divided into right and left. In any case, one side will be visible.
Fast shipping is a good product as it is in the picture
The same image bracelet is very beautiful
Arrived well before the indicated delivery date. The whole is very nice, although the chain looks different from the rest of the other accessories
Duge cute and painting. The great rozmir. The bracelet for my thin hand is such a little, and I need it to be nice, I wear bracelets like that. Nabir svitlo-sribiny, please cheat the sriblo, I will wonder for an hour. On kabluchtsi that one serezhtsi that yakaz test (maybe Tse sriblo??..). And bastard Nabir is a monster, we will be matched
Very nice, I liked the chain more for being different
Very elegant and sober. I like it very much. I will order other products. I recommend the store
Very happy with the order,. .. They are in perfect condition, arrived in three weeks from the date of purchase... Satisfied with the product
Fast Delivery, As shown, very beautiful
Very nice, and I hope the color does not change fast.⁸
Good product I would recommend buying from this store thank you
I got them for my Mum, they are so pretty she loves them
it's Good 😊😊😊 I have received
good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍 good 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👍👍👍👍👍👍👍👍👍👍👍👍👍👍
مرحبا بالجميع نشريلكم من الي اكسبرس 🇩🇿✅️
livraison gratuite et rapide